US Bath StoreReviews of usbathstore.com

Did not ship within the ten days as promised. I called to cancel order and miraculously the order was in route. I called the freight company and the item had not been picked up from vendor. I called again to cancel and get a refund, showing that I tried to cancel before item shipped. US Bathstore refused to cancel and refund, told me to refuse order when it arrived and a refund would be issued once they received the item back. I ordered the item on 12/24 and have been going back and forth trying to get a refund. I am getting ready to go to the credit card company and file a fraud case.

Customer Service is a whole bunch of liars. So many promises were broken. Very simple issue but they keep lying

Solidly 3 stars. Best price for the product I purchased. Polite service members. 3 months to ship the item, when they initially estimated 10 days. No service support for the item itself, which came with all kinds of problems that are the fault of the manufacturer, not this team. So yeah, I regret the experience but about half of that is definitely not their fault, so solid 3 stars.

Order 2 mirrors. Receive 1 broken, second never recieved

The experience wasn't great. The order took much longer to ship than expected. I contacted customer service about a discount code at least twice and never heard back from them. And the instructions that came with the unit were terrible. The unit itself works and looks decent though.

While there were supply chain delays US Bath finally delivered an incredible product.

Horrible customer service. Website said my order would be here 12/14 so I placed the order because I needed 3 vanities really quickly. No follow up. Never shipped even after repeated requests for updates. Multiple emails from their team saying we are ready to ship, confirm that you still want the order. Never ships. This is going to keep us from getting our CO. Run as fast as you can!!!!! Do not order from this company. They take your money, don't ship the order, and make a lot of empty promises.

How are you doing? The goal of our company is to provide the best products for our customers and upon running a quality check on the items in your order, our warehouse team informed us that fulfillment of its shipment will not be possible because of some damages. We have reached out to our third-party warehouse. The good news is that they have the item in stock. However, there is an additional shipping cost due to the size, distance, and weight. The shipping cost is $250. As our valued customer, we are happy to cover 50% of the amount. So you only need to pay an additional $125 to ship the item. Please let us know if you wish to proceed. Thank you again for doing business with us! We will wait for your response. Have a great day! Kind regards, US Bath Store Team