UrbanheerReviews of urbanheer.com

Never heard of this company so I did a little online researching and felt ok about the reviews. I ordered and my credit card was charged on July 3, 2025. On July 20 I sent an email because I still have not received anything. No one responded to the email but shortly thereafter I received an email that my items have shipped w/a tracking number. When I look at the order itself it only says that one item shipped, not even sure what happened with the second item??? No explanation, no contact. Then when I look up the tracking information it says only that a label was created. I call today and I'm told that they will contact the carrier and get back to me in a few hours?I'm about to contact my credit card company.

Update: I just got a call from the company and they apologized and said I should have the dress by the end of the week. I will update the rating once it is received. I ordered a dress 3 weeks ago and the status still says paid and unfulfilled. I have emailed and do get responses but no answers. I really need this dress for a wedding. There are no contact numbers to speak to anyone , I find it frustrating. When I ordered it , shipping said July 15.

I ordered a hoodie from Urbanheer in March for my granddaughter and paid by PayPal. I realized a couple of months later that I never received it. When I asked about it I received a couple of vague emails. I opened a case on PayPal. Urbanheer sent a tracking number to me and PayPal saying it had been delivered in June. When I went to my local post office they said it had been delivered to another address and they had a picture of a tiny package which was not big enough to be a hoodie. I think they called it fraudulent postage and they get four or five a day. PayPal closed the case because it looked like the hoodie was delivered but it was not. I believe I was scammed by Urbanheer so buyer beware.

Before ordering I checked the reviews. Some great and some not so great. Keeping in mind that you cannot please everyone I eventually did order. I was a little hesitant as my order was a little expensive so I had some worry over losing my money. I am glad I ordered! I was already familiar with the Brand name of the clothing I ordered so I knew they were pretty true to size. PART of my order came very quickly and part of it was on back order. I had fantastic communication from Jasmine at Urbaneer throughout and received my entire order once the back order shipped and am really happy.

Il 15 ottobre ho fatto un ordine di 3 articoli.. dopo un mese esatto mi viene fatto un rimborso di 2, mentre l altro dicevano che era stato spedito.. ad oggi dopo 5 mesi nn mi è ancora stato recapitato nulla.

Shoes arrived. Poor quality and box battered on arrival. The quality is so poor. I have emailed and no correspondence.

Amazing customer service! I am SO happy with the quality of the product I ordered. Looks like it came from a department store.

This is a COMPLETE SCAM. Ordered two shirts over a month ago, they charged my credit card and NEVER sent me anything. I contacted them many times asking to simply cancel the order and refund my credit card. The latest BS response is: "We’re eager to resolve this. Our system is disabled from processing a refund as the chargeback is still open, and the money is now with your bank. If you ask your bank to withdraw it, I’ll process your refund immediately. Let me know how you’d like to proceed." AVOID THIS SCAM COMPANY!