UrbanheerReviews of urbanheer.com

I was unable to edit my previous review, so I posted this one. I ordered a men’s white linen-style shirt and pants outfit from Urbanheer for an upcoming all-white event. The order total was approximately $261. My experience started off poorly. After placing the order, I received an order confirmation but no shipping confirmation for an extended period. I called the customer service number multiple times and left voicemails. I also sent emails requesting an update. None of those attempts received a response. Because my event was approaching, I became concerned that the outfit would not arrive in time. After several unsuccessful attempts to contact the company, I posted a negative review describing my experience. Shortly afterward, Urbanheer contacted me by phone, email, and text message. The timing made it appear that the public review prompted the response. To Urbanheer’s credit, they then provided updates and the order was shipped. However, the package ultimately arrived after my event, so I was fortunate that I had already purchased a backup outfit from another retailer. When the outfit arrived, I was disappointed with the product itself. I’m 6’0” and approximately 185 pounds and ordered a size Large. The shirt fit too tightly across the chest for what was advertised as a relaxed, resort-style linen outfit. The pants were also much boxier than expected, with little to no taper through the leg or ankle. The overall silhouette did not match the appearance presented in the marketing photos. The material was thinner than I expected and did not feel particularly premium. While I wouldn’t describe it as poor quality, it did not justify the price point for me. I decided to initiate a return. The return process was actually much smoother than I expected based on my earlier customer service experience. Urbanheer approved the return request within roughly 24 hours and provided a prepaid return label. I shipped the package back via FedEx. After the return was delivered, Urbanheer processed the refund for the full amount. The refund appeared as a pending credit on my credit card shortly thereafter. Urbanheer did ship the product, accepted the return, and processed a full refund. In the end, they honored their obligations as a retailer. However, I found the customer experience lacking. Communication before shipment was poor, and I was unable to get a response through normal customer service channels until after posting a public review. The product itself also did not meet my expectations in terms of fit, styling, or material quality. Urbanheer ultimately did the right thing and honored the return, which is why I cannot justify a very low rating. However, the communication issues and disappointing fit mean I would personally choose a more established retailer in the future.

Purchased item was not delivered initially, but customer service has been responsive after receiving a complaint.

i purchased a pair of pants that are lable 42 however the waist only measures 32. I love the look of the pants but cant wear them. I have been trying to return them for a week and it is virtually impossible to do so. Unlike most on line retailers there is no way to get a return tag. I wrote customer service a week ago and no answer . Tried to call one number has no "mail box set up" another number one has to leave a message ...If it is as bad as the e mail the return date will expire before they call me back. Also they charge for returning items which is wrong if the wrong size is shipped to you.

EDIT: While it was difficult to get into contact with this company initially, they have satisfactorily responded to my needs and helped me exchange, and eventually return my shoe when I decided it wasn't the right fit. I still think they should have a customer service phone number you can call. Company has no way to contact them about a return. I tried the customer service email listed on their website multiple times, with all the necessary details. All I got was an automatic reply saying they'd get back to me. I bought a shoe a half size too big and just needed an exchange. Now I'm outside 30 days, with no reply. I wrote them 2 days after receiving my product.

Update: I just got a call from the company and they apologized and said I should have the dress by the end of the week. I will update the rating once it is received. I ordered a dress 3 weeks ago and the status still says paid and unfulfilled. I have emailed and do get responses but no answers. I really need this dress for a wedding. There are no contact numbers to speak to anyone , I find it frustrating. When I ordered it , shipping said July 15.