UrbanheerReviews of urbanheer.com

I did my first purchase and loved the fit of my new jacketas recommended by friend. I usually don’t do online shopping for luxury but enjoyed my experience with Urbanheer

Urban Heer is a refreshing addition to the fashion and lifestyle scene. Their products are of good quality, and their daily offers make it easy to try out new styles affordably. Whenever I’ve had a question, their customer service team has been helpful and responsive, enhancing the overall shopping experience. If you’re looking for something new in your wardrobe, Urban Heer is worth checking out.

I wish I could give no stars. I had the same experience as the prior reviewer but sadly didn’t see her review until after I made my purchase. Urbanheer.com took my money but never sent a confirmation email and when I called their customer service number, it went straight to an automated voicemail that sounded like a smart phone’s voice mail. I emailed them a few times inquiring as to the status of my order and not only did they never respond, I didn’t even receive an automated acknowledgement of my email. I ended up filing a dispute through my credit card company. Only after that dispute was resolved did Urbanheer reach out to me. UPDATE 4/19/24: Received a call from the company yesterday due to my bad review here. Their position is that I never supplied my email address in my order, however I don't believe that to be the case since I am receiving other non-order related marketing emails from them. Also, I have still never received the shoes, despite what they say in their response. Perhaps they are a newer company with a lot of operational hiccups to work out, but at the end of the day, this was my experience with them.

I placed an order on January 2, 2024. The confirmation email indicates I would receive my delivery by 01/15/2024. As of 01/17/2024 the tracking site indicates that my package has not even left the store. I have sent two emails to the company inquiring as to when it would ship. They have not responded to either of the emails. After an extensive search to find their customer service number, I called to ask about the package. First, it was an automated message, like one that a person would have on their personal cell phone. It made no mention of the company' name. I left a voice mail on 01/15/2024 and they have not returned my phone call. I will be calling my credit card company today to get my refund on the nearly $300 order. This is flat out ridiculous.