UrbanheerReviews of urbanheer.com

Incredible jacket and fantastic quality!!!!!

Placed an order for a pair of jeans as a Christmas gift in November. Item did not ship for weeks, tried chasing them to find out when it would ship but just got blown off. Finally, more than two weeks after the order was placed and 10 days before Christmas, they cancelled the order saying they were unable to fulfill it. The website says it was a "high risk order" - the same item is for sale on many sites, including Amazon!!!! I would never order from this site again, they are unable to fulfill even basic orders and will wait weeks to let you know.

I told the people about not finding my product. They did not care. They didn't even follow up. Awful service and once finding the product it was completely different from the picture. If I could give zero stars I could. Edit: it was said that it was delivered. Correct! ☺️. It was not delivered to the place the company said. When I reached out I was given nothing back. It takes being personal over robotic. 2nd edit: I was not called. There was no missed calls. I was not responded to by email. This company can say they did this and that (yet didn't), but I'm sitting here fully aware that the communication was awful and basically non existent. I now have an item I will probably never wear that cost me much more than I should've spent.

Update: Well, I was totally wrong. The item arrived on time and CS reached out to me both via phone and email. The product itself was packaged well and high quality. I'll be back- sorry for the Christmas panic! I might update this if I ever receive the coat I paid extra for expedited delivery. Almost a week later my status still shows they haven't even located my item. The part that makes me really anger is another company had the coat in hand, but I ordered from here for expedited delivery. The date I was given before ordering is NOT going to happen. Contacted support and not a word. I won't be ordering from here again and it doesn't look like I can cancel my order because I would if I could.

Great build quality - the black marble top and gold-plated base look stunning. The curved design adds a sleek touch. Excellent attention to detail, and the white glove service made delivery smooth and professional. Very happy with this piece.

I absolutely love the jackets I ordered! It fits perfectly, whether I’m dressing up or keeping it casual and incredibly comfortable for everyday wear. Overall, an excellent purchase from UrbanHeer and definitely worth the price. Highly recommend!

I've been looking for a thick, warm hoodie that feels soft and premium. I came across Urbanheer and found some styles that were very close to what I was considering but to be honest I was a bit skeptical as I never purchased from Urbanheer. But I'm genuinely happy that I looked positive reviews on product quality and decided to purchase one for myself. The hoodie I got is exactly what I was looking for - even a bit better. Thick, warm, and very well-made. The fabric feels luxury, the stitching is clean and baggy style make it look very stylish. The reason I am sharing this review is actually because of overall experience. They are very reachable and responsive. They have some great stand out styles for season and shopping experience is very smooth. I have already have 2-3 items in my favorites, and looking to buy more for the holiday season. Hoping for more discounts during Black Friday time.

I haven’t gotten an update on my order or an response from customer service yet and I’ve emailed Twice my order is supposed to arrive tomorrow and I highly doubt that it will! At this point I need a response on my order status or please return me my money!