UrbanheerReviews of urbanheer.com

After an initial challenge with contacting the company about my order delay, I received a call today from Sam and he could not have been more responsive. I received many offers to make up for the delay. It sounds like they have or will fix their response time to customers in the future and I believe they are truly committed to providing a great customer experience. Once the item is received I may come back and up my rating to 5 star!

UPDATE: The sweater came on Dec 30. It is beautiful and the price was very reasonable. I received a call from Urbanheer apologizing for the delay in delivery. He assured me this wasn't typical. Original review: I ordered a sweater on Dec 3. It is now December 29 and it's still 3 states away. Tracking info didn't update for days at a time. The package wasn't even dropped off at UPS until Dec 19. The only reason I'm giving 2 stars is because the sweater I wanted was very hard to find and they had it for a good price. I will update review when I actually receive the item (if I ever do)

Solucionaron mi problema inmediatamente

I gave this place a try and ordered even though I never heard of them before. I received an email saying the product was actually out of stock. And I wanted to make sure the company refunded me so I emailed them. They did. And I received a call the next morning after sending them an email and the person on the phone was very polite and friendly apologized and even is sending me something small as an incentive which I do appreciate. So from being upset I am now willing to try them out again for a future purchase due to the really good customer support I received to my problems. They are a new company however and have some things they still need to sort out. Adding a phone number for customers to call or a live chat would be a nice addition.

Like the others I placed 2 orders on 4/14/2024 and I did receive confirmation of each order. Then 2 days later I received an email for each order stating that their European Warehouse was experiencing processing and shipping delays but they are working on it. The Company called to apologize for the delay and has since kept me informed. I have placed additional orders and the service has been fantastic.