Urbanheer Reviews | Read Customer Reviews of urbanheer.com

UrbanheerReviews of urbanheer.com

3.9116 reviews
Costume & Wedding
1260 Carillon Point, Kirkland, Washington

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Urbanheer

About Urbanheer

Urbanheer began as a little gem in Kirkland, by the beautiful marina of Lake Washington. Encouraged by our customers and community, we are now expanding our experience across the United States.We are a U.S.-based growing company, creating opportunities here at home while bringing together distinctive fashion, quality products, and thoughtful service.We are also a learning organization. Your feedback, trust, and words of encouragement are a key part of our growth. Every review, suggestion, and kind message is a gift that helps us improve.We look forward to serving you with exceptional products, responsive service, and an experience that keeps getting better.

Urbanheer (urbanheer.com) has 116 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: urbanheer.com
Website: urbanheer.com
Category: Costume & Wedding
Location: Kirkland, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 91% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Urbanheer reviews

116 approved reviews, newest moderated first

Joche
Jan 11, 2026
Same day shopping experience
Same day shopping experience - I first saw the men's Tshirt online and then came in person to pick it up. What impressed me most was that it was already prepared and ready, making the purchase and pick up smooth and quick. This kind of service is game changing for me as I am a impulse shopper. Also, seeing the latest collection in store was even better. The fabric quality, fit and finish was better than my expectations. For the price it was really a great deal. It feels luxury and durable. The fast, smooth and immediate availability made my day and felt efficient and professional. No waiting, no uncertainty - they delivered not just a good product fast but also a nice personalized experience.
Response from UrbanheerJan 11, 2026
Thank you for your wonderful feedback. We’re delighted to hear that the ready-to-pick experience, quality, and personalized service made such a strong impression. Creating a smooth, immediate, and premium experience is exactly what we aim for. We truly appreciate your trust and look forward to welcoming you again soon.
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Alayna P.
Jan 10, 2026
I placed an order for an emerald green…
I placed an order for an emerald green dress January 6 it is now January 10 and my order hasn’t even been confirmed even though I paid for the one to two day shipping. I’ve contacted their email address multiple times and I have been ignored with no response. They have no phone number and they will say they reached out multiple times, but they have not. I don’t know what kind of scam you’re pulling, but this does not look good for your company..
Response from UrbanheerJan 11, 2026
We take every customer’s feedback seriously and review each concern thoroughly to ensure accuracy, learning, and improvement as a quality-first brand. For clarity, your email was received on Friday, January 9th, after business hours. On January 10th, our weekend reserve team proactively connected with you via Instagram, phone, email, and text to ensure all channels were available to understand your concern and resolve it quickly. Thank you for taking the call—we’re glad we were able to speak and address everything. Your order remains within the standard processing window and is undergoing quality checks. For record, we offered a full refund if the timelines did not work for you, and you kindly chose to continue with the order. We look forward to fulfilling it for you. We are building Urbanheer on the pillars of quality, experience, and customer empathy. You can always reach us at [email protected] or on our direct customer care line +1 425 380 9871 during business hours, with limited support during weekends and non-business hours.
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KathyFord
Dec 29, 2025
Exquisite Parka and Excellent Customer Service
I purchased the Women's parka HOLLYWOOD Azul Tinta. They had a terrific Black Friday sale. The quality of the jacket is top notch. The seams, the zippers, the cuffs, the fit of the jacket, the hood (soft fur). The color was a beautiful, soft classy navy. The lining of the coat was very good quality with good stitching. The jacket is very warm. I started to get nervous about the timing of the delivery so I sent an email. I got a personal phone call within a few hours! Outstanding customer service. Once it cleared customs, I did get regular text updates. And it was delivered when it said it would be. So happy with my purchase and Urbanheer.
Response from UrbanheerDec 30, 2025
This review is especially meaningful to us—it is our 100th review on Trustpilot. Thank you for trusting Urbanheer. Your words mean a great deal to our entire team and reaffirm why we care so deeply about craftsmanship, service, and every detail we deliver. We’re truly grateful to have you with us on this journey.
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Kristine
Dec 29, 2025
Great product, long wait to receive
UPDATE: The sweater came on Dec 30. It is beautiful and the price was very reasonable. I received a call from Urbanheer apologizing for the delay in delivery. He assured me this wasn't typical. Original review: I ordered a sweater on Dec 3. It is now December 29 and it's still 3 states away. Tracking info didn't update for days at a time. The package wasn't even dropped off at UPS until Dec 19. The only reason I'm giving 2 stars is because the sweater I wanted was very hard to find and they had it for a good price. I will update review when I actually receive the item (if I ever do)
Response from UrbanheerDec 29, 2025
You’re absolutely right—this sweater is one of our top sellers and we understand how disappointing this delay has been. We tried reaching out using the phone number you provided but couldn’t connect. The package was picked up from our facility on schedule under the selected Ground Advantage shipment, and we’ve recently seen weather-related disruptions impacting ground deliveries. That said, we’re actively monitoring your shipment and it is currently scheduled for delivery tomorrow. Rest assured, our team is closely tracking all disruptions. We truly hope you love the sweater, and we’d appreciate the opportunity to speak with you and do our best to make this right.
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Rachel
Dec 26, 2025
Beautiful cropped varsity jacket!
Fast delivery. Quality product. Will be a staple!
Response from UrbanheerDec 29, 2025
Thank you so much for the kind words. We’re glad the delivery was fast and that you’re loving the quality. We’re honored it’s becoming a staple—enjoy, and we look forward to serving you again.
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KK
Dec 24, 2025
Latest styles for the winter season and…
Latest styles for the winter season and quality products. This is my second purchase with them and both times they delivered ahead of time with quality products and branded packaging. Second time I purchased it through the App and it gave me some extra savings. I enjoy shopping new styles and happy to make more purchases.
Response from UrbanheerDec 29, 2025
Thank you for sharing this—it truly means a lot to us. We’re glad you’re enjoying the latest winter styles, the quality, and our branded packaging. It’s wonderful to hear your second experience was just as smooth, and that the app savings added extra value. We look forward to bringing you more new styles and serving you again soon.
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Rashmeet
Dec 20, 2025
Superb Quality
I ordered a Cavalli T-shirt from Urbanheer.com and was very impressed. The fabric feels premium, the fit is perfect, and the design is stylish yet classy. Delivery was quick, and the packaging was neat and secure. The website was easy to navigate, and the product matched the description exactly. Overall, a fantastic shopping experience
Response from UrbanheerDec 23, 2025
Thank you for the thoughtful note. We’re pleased the Cavalli T-shirt delivered on quality, fit, and understated elegance. From fabric selection to presentation and delivery, every detail is curated with intention—so it’s rewarding to hear the experience felt seamless and precise. We appreciate your confidence in Urbanheer and look forward to welcoming you back.
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Kathleen
Dec 20, 2025
Quality products and one of my favorite Christmas purchases
I am a very detail-oriented person and I am usually cautious about ordering online - given when it comes to Christmas gift. I had heard about Urbanheer through a friend and decided to place an order for a couple of items for my family - hoping the experience would match my expectations. The shopping experience was smooth. The delivery was faster than expected and arrived in a branded packaging. The products are of high quality with soft materials and attention to details. I must say. I was genuinely impressed. These are special gifts and quality mattered to me. They delivered on both quality and reliability. I am very happy with my experience and wanted to personally thank and support team Urbanheer. I will be coming back and making more purchases.
Response from UrbanheerDec 20, 2025
Thank you so much for taking the time to share this. Your words truly mean a lot to us. We know how important trust, detail, and reliability are—especially when choosing gifts for family. We’re delighted to hear that your experience, from shopping through delivery, met your expectations and that the quality and craftsmanship stood out to you. Creating pieces that feel special, thoughtfully made, and beautifully presented is at the heart of Urbanheer. Knowing they became meaningful gifts for your family makes our work even more rewarding. Thank you for your trust and support. We truly look forward to welcoming you back again soon. — Team Urbanheer
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