Urban E BikesReviews of urban-ebikes.com

Kris was extremely helpful and always would call back quickly I would definitely buy again well worth the wait

Excellent communication.

Kris has been very helpful in responding to any questions in a timely manner and just a joy to work with. Because of their great service I just placed an order for my second emoji caddy pro trike

communication and follow through on promises perfect

Box arrived from FedEx damaged, six days later than FedEx tracking indicated, and missing the SEAT. Contacted eBikes and long story short, they sent me a matching seat that I received a few days ago. Not a perfect match of course, but they did all they could to fix the problem FedEx caused. Also, I’ve seen countless customers’ comments on how many months (yes months) it’s taking for Sixthreezero to get bikes to them. EBikes was a great alternative as a seller of the bike I wanted, took less than two weeks to get it. Caveat- if you can get insurance on your delivery, DO. Those delivery guys don’t care at all how your box looks when it gets there. I was home when mine came, and watched the dude drag it off a pile of boxes on its side... box clearly said FRAGILE, and KEEP UPRIGHT.

Great service from Mike who is always helpful and professional.

I ordered the Delfast Top 3.0 after Kris was able to answer several questions I had about the bike itself and policies of the website. Thanks again to Kris for always helping by chat, phone and email in a timely manner! Had a few delays with shipping which seems normal during the pandemic across multiple industries. About 18 days from order to delivery. Overall I rate the bike 9/10. It has 5 assist modes and with just using the throttle on levels 3 - 4 (25 - 30mph) I was able to get 90 miles out of a single charge! Amazing for an electric bike. Only real downside is the alarm built into the bike. I understand the need for an alarm, but it cannot be turned off/disabled and it beeps very loudly every time the bike is turned off or on. Very happy with the bike and the dual suspension makes a huge difference vs other electric bikes I have ridden in the past.

Could not ask for a better place to do business. Friendly and knowledgeable. Did everything possible to make sure we got the best bikes for us.