Colleen H.
First i would like to say
First i would like to say, I really do love the bike. Customer service not so good, very hard to communicate with them. Bike 85% assembled? Not so much, maybe they do the "fuzzy math" to get to 85%. luckily i am pretty mechanically inclind and was able to get it assembled without too many curse words.
Response from Urban E BikesJun 2, 2022
Hi Colleen, thank you for your review! First off, I'd like to say apologies for if you had any problems with our customer service - we always try to do our best and assist our customers as well as we can. Regarding the assembly, I understand it can be confusing, but it is 85% assembled and we sent you many instructions on how to put it together. Either way, thank you and please let us know if we can be of any further assist! Chris