Urban E BikesReviews of urban-ebikes.com

The Sixthreezero EVRYjourney hybrid electric tricycle I purchased through Urban E Bikes in early November 2021 arrived in mid-March 2022. I understood the reason for the delay, and was ok with it. Throughout the process, Chris at Urban E Bikes was pleasant and very responsive to all of my questions. Unfortunately, the tricycle arrived scratched and chipped. This seemed to be the result of poor packing (I assume in China) and handling by FedEx. I sent photos to Urban E Bikes of some of the scratches and chips on the tricycle, as well as photos of the container in which it was packed. Parts of the tricycle were sticking out of the container, and the box had multiple holes which looked to have been taped over. It was shocking to see how poorly a $2,000+ tricycle had been packed. The local bike shop who assembled the bike said it was functional despite all of the cosmetic damage. Urban E Bikes responded quickly to my complaint and photos, and offered to replace the tricycle. However, given what I assumed would be another lengthy delivery process, and that I'd already spent $225 to have the tricycle assembled by the local bike shop; it made little sense to do that all over again, not to mention having to pay again for assembly of the new tricycle. The bike shop said there were multiple parts, and it was not a simple assembly process. Urban E Bikes offered a small refund. By this time, my excitement for getting this tricycle had waned and I thought it was futile to continue, so I accepted a refund and they issued a credit on my credit card. I have yet to ride the tricycle as the weather turned nasty; and I want to wait until the weather and road conditions are more favorable. So, I can't yet comment on how the tricycle operates. But, I am really disappointed with the lack of detailed information on how to operate this hybrid electric tricycle. The accompanying literature was mostly flashy booklets from Sixthreezero showing photos of people on bikes, and scenery and cute sayings-- but only one piece of paper with operating instructions on the tricycle gages, but nothing about the battery or how to care for it. Riding an electric bike is not like riding a regular bike, and I would have expected far more detail on how to safely operate it. The bike shop person who assembled the tricycle warned me never to leave the battery on charge overnight or for a long time, as it could overheat. One would think this would be stated in the some of the literature that came with the tricycle. The font they used on the instruction sheet is so small I needed to get a magnifying glass to read it. And the information was obviously written by a non-English speaker. All of the above is not a criticism of Urban E Bikes, but rather of Sixthreezero.

AOStirmotors 26" x 4" tires S18 1500w 48v dual suspension front/rear disc brakes; Ordered Aug 24th Received 1st (1 of 2) shipped items (e-bike) on Sep 08th Received 2nd item (battery) on Sep 22nd Wrong AC charger/cord issued in 1st item Received correct Charger/cord on Oct 01 E-bike performs well with pedal power, will charge battery to experience e-bike E-bike does look well made, hope future experiences are better !

The trike is great. I haven’t had a chance to ride it much. But it is very pretty. I might have given you 5 stars but putting it together was a nightmare. The instructions might have well been nonexistent. You need to hire someone who knows how to write an instruction manual. Especially putting the brakes on. My husband tested it and he couldn’t stop. Since we live on a very steep grade not having brakes is a real problem. We are lucky he didn’t get hurt worse than he did. We watched every YouTube video we could find on it. Some were ok and some not much help. Please upgrade your manual.

Ordered in Jan delivered in Sept. Manufacture's fault arrived 4 days after notified of shipping Bike looks and rides very good.