Urban E BikesReviews of urban-ebikes.com

Urban E bikes has been responsive throughout the purchasing experience. My only disappointment was with Euronau not always providing accurate shipping information. They provided at least one shipping date that was based more on speculation than actual circumstances!

Ebike was delivered within a reasonable time period, the price was competitive and the delivery was smooth. The bike was very well packed and ready to go!

Ordered in Jan delivered in Sept. Manufacture's fault arrived 4 days after notified of shipping Bike looks and rides very good.

My Dad (age 100) likes his Emojo Caddy Pro. Our experience with Urban E bikes has been a good one. Chris is very patient with anxious customers like I am. They have been very helpful.

I'd been researching/looking for the right mountain bike for a few months when I came across the FAT-HS. It checked all the boxes from flexibility to performance. But before I was going to shell out my hard earned money, I had a few questions. I placed a call to Urban E Bikes and Chris picked up the phone right away (a great sign), I proceeded to pepper him with questions which he patiently answered, and explained the pros/cons of the answers. I placed the order in mid-May with an anticipated arrival of mid-June. Chris did well at providing periodic status reports, but I am sure some people were frustrated with the long delays. Thanks to COVID every supply-chain is backed up and that is no fault of Urban E Bikes. The bike finally arrived in late August and let me tell you, it was worth the wait. It has a well built, strong, solid feel...I think I could climb a house with this bike! In summary, this is a great bike and Urban E Bikes did a great job for me. I would definitely recommend!

Chris was very helpful in helping me pick out a E trike for my 75 yr old husband. He loves it and after few snags we got it put together and he is on the go.

I am the type of person that when I don’t has nothing nice to say I say nothing at all. But this needs to be said Chris CEO of urban E bikes Is not a very honest man. I’ve left over 15 messages and he’s gotten back to me one time I sent over 20 emails and he takes several days to get back to Tumi if he gets back to me at all then he chooses and picks which one of the emails he’s gonna response to he doesn’t address all the issues that I’m having with the E bike that I purchased from him and he doesn’t seem to care that I spent $2100 and I still haven’t enjoyed my bike yet I’ve been asking for an RMA for two weeks now and he has yet to send me the necessary paperwork. He’s Poor excuse for a businessman. And I will never ever buy anything from the store again and I will highly publicized how badly he does business

Ordered in January 2021 and is now August. No Delivery. Just excuses.