BrodieTV
Responsive, transparent support that tailored my order
Great pre-purchase support. Mary and Ryan replied quickly, captured all my build notes (severe flat, flexible arches with strong over-pronation; HOKA Bondi 8/9 in 4E; long-distance road running), and guided me on the impression kit. They were upfront about the current U.S.-only return-label policy and helped me use a U.S. forwarding address so I could still order from Canada. They also helped troubleshoot a checkout coupon error and kept communication clear, friendly, and no-pressure. I appreciate how they invite photos and extra info so the podiatry team can truly customize the device. Excited to test the orthotics and share results in a running video. Thanks for the professional, transparent service so far.
Response from Upstep Custom OrthoticsOct 19, 2025
So happy to hear that! Our team is always here to make sure you’re taken care of. 👣