Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
AB
Ryan was super friendly and quick...he looked up my order and updated it without me having to send a long email and wait for days for response back. thanks Ryan and Upstep Team!
Response from Upstep Custom OrthoticsOct 23, 2025
Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙
Niki
Mary was my customer service representative and she was very knowledgeable and helpful. I had a few months ago began getting foot pain after long hours at work- so I decided to try the Upsteps out after reading reviews. They had a 2 pair sale at the time, and that made it worth it to me. Turns out, I was diagnosed with overpronation and plantar fasciitis by a podiatrist .(and 5 days later my Upsteps arrive) I received my tracking email ; and this is where Mary comes in. I was worried now that they may not be comparable with the new shoes I went and spent $300 on because I needed immediate relief- but she explained to me that everything was going to be just fine! And it sure was!
Response from Upstep Custom OrthoticsOct 23, 2025
We’re so glad our customer service team made a difference! Enjoy your Upstep experience.
Robinson R.
Very professional. I have used their orthotics for years. They take some getting used to at first but they provide great support. High quality work. They also provide exercises to help with foot issues you may be having. I’m using them again and would recommend them.
Response from Upstep Custom OrthoticsOct 19, 2025
We’re so happy you’re loving your Upstep orthotics! Your comfort means everything to us. 👣
MO
Mary did a wonderful job understanding my situation. Upstep has always had great customer service. Thank you for that!!
Response from Upstep Custom OrthoticsOct 19, 2025
Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙
Jack F.
The worst company to deal with don't waste your time . Takes months to get.
Response from Upstep Custom OrthoticsOct 19, 2025
We’re very sorry to hear about your experience and truly apologize for the delay. 🙏 Please know that we’re doing everything we can to speed up production and ensure your custom orthotics reach you as quickly as possible. Your satisfaction means a lot to us, and we appreciate your patience.
Bruce J.
I have tried several times to cancel my order but they refuse to do so and charged my card anyway 1
Response from Upstep Custom OrthoticsOct 15, 2025
Hi Bruce, We’re sorry to hear about your experience and want to clarify that your order was placed directly through our official website, which is why your card was charged. We’ve already sent your impression kit and also received your message regarding cancellation, to which our team responded. If you’d still like to proceed with cancelling your order, we’ll be happy to assist and ensure everything is handled properly.
Gloria V.
They answer all my questions quickly!
Response from Upstep Custom OrthoticsOct 19, 2025
Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙
Brittany M.
The chat assist was very quick to answer. I hate dealing with people and they made it very painless.
Response from Upstep Custom OrthoticsOct 19, 2025
So happy to hear that! Our team is always here to make sure you’re taken care of. 👣