Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
WILLIAM G.
Very thorough purchase process to ensure the best orthotic solution possible. Lots of immediate follow up as well.
Response from Upstep Custom OrthoticsNov 29, 2022
Thanks so much for your feedback. It makes our day to hear how much our customers love our orthotics and the great service they’ve received from our team. We have passed on your review to our team! Thank you again!
Damian H.
Started the follow up questionnaire requesting pictures of shoes/inserts and got interrupted and now can't access it.
Response from Upstep Custom OrthoticsNov 29, 2022
Thank you for your order. Please email your photos to [email protected] and we will add them to your profile for you!! We appreciate you choosing Upstep! Welcome to the family!
Deb
Easy to navigate site. Ordering straightforward.
Response from Upstep Custom OrthoticsNov 29, 2022
Thanks for the awesome review! We’re so pleased to hear our website is working just as it should!
Bruce
Great clear instructions, followup and ongoing support and communication. Hope the orthodics are as good as the service quality. I have no doubt it will be.
Response from Upstep Custom OrthoticsNov 29, 2022
Taking the time to leave such a great review about our Customer Care team has really made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you with our communication and follow-ups! We’re looking forward to making your day once more when you receive your new orthotics!
andie
Samantha was helpful and friendly and knowledgeable. Winning combination!
Response from Upstep Custom OrthoticsNov 29, 2022
We really appreciate you taking the time to leave us your 5 star review. It means a lot to the whole team!
customer
Easy to order. They asked for comprehensive information and allowed for a space to write extra information. Super excited to get my new orthotics!
Response from Upstep Custom OrthoticsNov 29, 2022
Thank you for utilizing the field we provide to write in your own words. When our customers do this, it really allows our Podiatrist and designer to get to know you better!
Rick R.
The cost was reasonable and the shipping of the foam to me was very quick! I have had enough online info made everything easy. I am sure looking forward to receiving my new supports!!!
Response from Upstep Custom OrthoticsNov 29, 2022
It’s always a great feeling to know we’ve made our customers happy. Thank you for your 5-star rating!
Melissa
Al questions were clear and concise. Website was very easy to navigate. Upstep asked about and asked for pics of my prior orthotics. Great experience!
Response from Upstep Custom OrthoticsNov 23, 2022
Hi Melissa!! It was a pleasure to assist you!! Thank you for the 5 star review!! We don't take it lightly and we are extremely grateful to have you join the Upstep family!