Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Bonnie M.
Customer service was great! Everyone seemed genuinely interested in making sure my upupsteps improved my quality of life.
Response from Upstep Custom OrthoticsDec 27, 2022
We want to inform you that we are very pleased that you invested in our custom orthotics! Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts. Once again thank you for your kind words.
Anita E.
Once I received my inserts I have been pleased. There seemed to be multiple delays before receiving them. Otherwise I have been pleased.
Response from Upstep Custom OrthoticsDec 27, 2022
We are so happy after reading a favorable review from you about our custom orthotics! Thank you so very much!
customer
Well we tried to order but in the middle of it it started asking strange questions so I stopped thinking it was not working .
Response from Upstep Custom OrthoticsDec 22, 2022
Hello. Please share with us what type of strange questions you were being asked. We do have a questionnaire our customers answer so we can get to know you better and why you need orthotics. We are open to hearing what you would like to share. Please contact [email protected]
Alida
The person on Chat was very helpful and answered my questions. Issue was resolved quickly and efficiently.
Response from Upstep Custom OrthoticsDec 22, 2022
Thank you for the compliment!! We apprecaite hearing from you! Welcome to the Upstep family!
Liz D.
Customer service was great! Response was very quick and professional.
Response from Upstep Custom OrthoticsDec 22, 2022
Perfect! We couldn't ask to hear anything better!
Lorenzo P.
Give it a try, don't know yet let you know as soon as I know
Response from Upstep Custom OrthoticsDec 22, 2022
Thank you for choosing Upstep! We are so excited to design your new custom orthotics and bring them to life!
Stan C.
I’m asking for a delivery date, the reply stated the standard mfg date is 24 business days then said deliveries are running late???? So what does that mean Will deliver now be 30 days 60 90 days?
Response from Upstep Custom OrthoticsDec 22, 2022
Hi there. We are extremely sorry for the delay as we are experiencing a very heavy holiday demand. Our turnaround time is 24 business days (during the holiday season) from the day we receive the impression kit back from the customer. When we experience delays, it is very hard, basically impossible to determine an accurate ship date. We are doing what we can and as quickly as we can.
Norma G H.
Have not received the package
Response from Upstep Custom OrthoticsDec 22, 2022
A member of our team will be contacting you as the U.S.P.S. shipped your impression kit back to us as "no such address" We will handle this shortly. https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=420787349400111206207509567322