Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Brian O.
The ease of use on your website was wonderful. The site was laid out well and didn't have unnecessary things around getting in the way. Good job!
Response from Upstep Custom OrthoticsDec 20, 2022
Thank you for your kind words and support! We’re glad to hear that our team’s professionalism, quality, responsiveness, and value continue to meet your expectations. Our goal is always to exceed them!
Ed Bowman, Sakima Country C.
I felt that ordering process was easy and the questions leading up to placing the order were all pertinent.
Response from Upstep Custom OrthoticsDec 20, 2022
We’re happy you are satisfied with the ordering process! It means a lot! Thank you for choosing Upstep! We’re so thankful for outstanding customers like you. Let us know if you need anything else.
Rick
Easy process. Looking forward to relieving foot pain and discomfort.
Response from Upstep Custom OrthoticsDec 20, 2022
We are looking forward to bringing your new orthotics to life!!! Thank you for choosing Upstep! It means a lot to us!
Eric M.
The website was easy to follow; step by step. Order was quickly confirmed with an email. Can't wait till the product arrives to begin the process.
Response from Upstep Custom OrthoticsDec 20, 2022
Thank you for sharing your experience with us! I’m so happy that our website was easy and has made such a difference for you.
Don L.
chat was very helpful and quick in making decisions
Response from Upstep Custom OrthoticsDec 20, 2022
Thank you so much for choosing to work with our team, we’re thrilled that you enjoyed the experience! Our team is dedicated to providing a high level of service and we’re happy to hear that we were able to do so for you.
customer
It’s just a very in depth website
Response from Upstep Custom OrthoticsDec 20, 2022
Hello, thank you so much for leaving such a lovely review! It is our absolute pleasure to assist you in bringing your new custom orthotic to life!
Thomas S.
2 month for inserts? Not sure what the quality of the inserts is. Ordered on 11/19, on 12/18 i get an email that there is a delay and i should have my inserts by 01/15 (2 month for inserts). But all is well, since i'm supposed to get a free gift (that's sarcasm, it will most likely be another discount code). Trying to reach support is an exercise in patience. I think next time i'll pay for someone to take the measurements and get this done. I'm starting to wonder if they take so long to get the insoles out so they can avoid a chargeback. UPDATE: now the date was moved back to 01/27/23. If i get one more delay i'm filing a chargeback. UPDATE: now the date was moved back to 02/20/23, at this point they don't even send me the emails any longer. I'm canceling my order come Monday. If they refuse i'll file a chargeback. This is a SCAM.
Response from Upstep Custom OrthoticsDec 19, 2022
We know delays are frustrating. We are truly sorry and are doing everything we can to design and produce orders in a timely fashion. One thing we will not do is compromise the quality of our orthotics. We will not send you a coupon code; we are sending a gift for the inconvenience and truly because we care.
Rob
Easy to order and very detailed
Response from Upstep Custom OrthoticsDec 20, 2022
Thank you for choosing our service and writing such a positive review. We’re glad to have you as a customer and we’ll do our best to continue delivering the high-quality experience you’ve come to expect.