Upstep Custom OrthoticsReviews of upstep.com

I just ordered the kit 60 seconds ago. Why are you asking me about how you did????? I haven’t even get them yet to give an opinion. I hope this negative review helps your marketing team learn when to send survey emails. Because they suck if they think this useless and poorly timed survey is a productive use of their budget.

Really irritating that after you buy and pay that Upstep demands pictures of your shoes and inserts. I just ordered new running shoes, so I could only download a picture from Nike’s website. And no option to skip. Really should better design this.

So far everything has been point on as far as getting the material for my custom fit orthotics. Also, I wasn’t given exercises to do to help with my foot pain as they promised.

Changing my 1 star review because of lack of communication to 4 stars. Finally, after 3.5 months, I got my insoles in! And they are WONDERFUL! I am truly a believer! If the customer service had been understanding and a little more caring (about the long ship times and virtually zero communication about increased demand that caused the lond wait), then I would have given them 5 stars. Definitely could improve on customer relations! Otherwise, I am a huge fan of these and will definitely be ordering more, with the knowledge that they make take over 1/4 of a year to get to me.

Terrible communication! One delay after another. You just keep getting put off or pushed back with excuses. I had to initiate correspondence to to find out where my order was. Not the way to do business!

Love the site and. Buying experience. Excited to get them.

Having challenges with this company. It wasn’t worth it. I never received my insoles. They confused shipping address with billing address. The mold kit came to me with no issue. The insoles were sent to the billing address. They claim I never alerted them and it is my fault. Not sure how that explains how I receive the kit initially. Two thumbs down. This leads me to believe that their system is manual entry at each step. That is the only explanation. So, when they finally finished the insoles. That were wildly late by the way. By three months. The person who sent out the insoles to me did not pay attention to detail and shipped it to the billing address. Now, that is my fault for some reason. In the mean time, I am in pain. I am trying anything I can to fix it. This has taken too much time. We are at three months now. I would like a refund but they don’t see it that way. I just want to find a company that will be more interested in helping me than just stealing my money.

That’s the second time I order from Upstep , I was very happy with my first order few years ago. I love the possibility to pay on few installments no interest . And the big discount for XMASS . I can wait to receive my new order’s.