Upstep Custom OrthoticsReviews of upstep.com

Upstep Orthotics are amazing, immediately noticed a difference in reduced foot pain and stature, after being diagnosed by my physician with flat feet and plantar fasciitis, I was finally walking normally again and feeling no pain. Now when I go on hikes and runs I can go hours without foot pain. I am also hoping this reduces the wear on the back corner of the soles of my shoes and reduce the number of shoes I go through. I am very satisfied and have returned to buying two more pair specifically for running and workouts.

Shawn was informative and helpful in looking up an old order. He saved me the time of getting new molds. He is an asset to your company

First time customer very pleased with the craftsmanship quality of this product and precision of the measurements 100% recommend this orthotics to anyone who need it

It was fast and easy!

you keep changing the price, a few weeks earlier it was $10 cheaper. Then you wnated me to buy more items, and take a picture of my shoes ,really.

This is my second order from upstep. So convenient. I feel the quality is great. First pair in great condition. Looking forward to the sport pair for my daily walks.

I have not received my orthotics, and I have twice requested a refund. Here's a response from Talia Damri, of Upstep: Talia Damri, Foot Care Expert (Upstep - Customer Care) Dec 26, 2022, 9:36 AM EST Hello, I am so sorry the orthotics are not working for you. We appreciate you taking the time to experience Upstep. Please use the attached prepaid return label below to return your orthotics. Once we have received your orthotics back, you will be notified and issued a refund. If you have any further questions, please get back to me. Best Regards, Talia Damri, Foot Care Expert Here's the problem: I HAVE NEVER RECEIVED MY ORTHOTICS! So I have nothing to return for a refund! Tried to contact Upstep via telephone-was on hold for 5 minutes, then was compelled to leave a voice message before they canceled the call. Wow. If there was a way to give Upstep a "no star" rating, I'd do it. Howard Stringert

Thinking this company is a Scam. My wife ordered back in Mid October 2022, Company promised expedited delivery, here we are at the end of the year, and still no product. Today they gave me their same old song and dance that the order is being expedited and will be here next week. They were quick to charge my card instead of waiting for shipment.