Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Nicole
Jan 18, 2023
I reached out to customer service and…
I reached out to customer service and was given an option for them to call me back. They never did.
Response from Upstep Custom OrthoticsJan 18, 2023
Hi Nicole, thank you for your order. We do not have a missed call from you but we will certainly call you today. For faster service, we also offer live website assistance or you can email us at [email protected] - however, we will give you a call before the end of the day. Again, thank you for choosing Upstep!
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Elizabeth W.
Jan 18, 2023
Great communication with the seller
Great communication with the seller. Have not received my orthotics yet, but have been impressed with costumer services. Will update review when receive product.
Response from Upstep Custom OrthoticsJan 18, 2023
Thank you so much for taking the time out of your day to leave your kind feedback!! We really appreciate you and we welcome you with open arms to the Upstep family!!
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Adriana A.
Jan 18, 2023
Excellent an fast answer to all of our…
Excellent an fast answer to all of our questions
Response from Upstep Custom OrthoticsJan 18, 2023
Thank you. We appreciate your feedback and value your opinion very much! Welcome to the Upstep family!
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customer
Jan 18, 2023
quick response
quick response
Response from Upstep Custom OrthoticsJan 18, 2023
Thank you so much!!
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Jay K.
Jan 17, 2023
Kirsten is doing a good Job
Very eager to help, quick to respond
Response from Upstep Custom OrthoticsJan 18, 2023
We are with you every step of the way- the UPSTEP way!! Welcome to the family! We look forward to to bringing your new orthotics to life!
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Greg B.
Jan 17, 2023
Simple ordering process.
Simple ordering process.
Response from Upstep Custom OrthoticsJan 17, 2023
Thank you! We feel that way too! It is so nice to learn what our customers are thinking!
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Alan B.
Jan 17, 2023
Not Sure
Not sure if you found my old info from past orders.
Response from Upstep Custom OrthoticsJan 17, 2023
Hi Alan!! OUCH! One star! Welcome back to Upstep! We apprecaite your loyalty! Of course, we have your information from your previous order. We will have your impression for five years! No impression kit is needed. Perhaps you can turn this one-star into a five star since you have been a part of the Upstep family since 2020. Glad you are well! Thank you again!
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brainstormcreative
Jan 17, 2023
Still not arrived!
Hard to say what i like as i haven’t received them yet! Ordered in November. So i don’t like the very slow order fulfillment! It’s now mid January!
Response from Upstep Custom OrthoticsJan 17, 2023
Hello. Thank you for choosing Upstep! We cannot review your order status as no name or email address is followed with this review. Please contact us at [email protected], and we will be glad to provide you with the status of your order. We would never ask for a review for a product not yet received. It all begins with customer service, and we just wanted to know your thoughts!! Thank you again! We look forward to shipping your new orthotics!
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