Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
ANDREW C.
Clear and concise and quick to answer.
Response from Upstep Custom OrthoticsJan 23, 2023
Thank you, Andrew!! We love providing an experience that you wont forget!! Thank you for taking the time to provide your feedback!!
Ash
I was looking to get some questions answered, and Samantha was able to answer them all with no issues. I am feeling confident for when I need to make my purchase.
Response from Upstep Custom OrthoticsJan 23, 2023
Fantastic!! Samantha and any one of our Foot Specialits can be reached at anytime- [email protected] when you are ready, if you need additional assistance, feel free to contact her! Thank you! We look forward to bringing your new orthotics to life when you are ready!
Manda
Kirsten was very kind and helpful. She was quick to fix my oops and get me on the right track! I’ve never had a bad experience with customer care and I love my Upsteps.
Response from Upstep Custom OrthoticsJan 23, 2023
Thank you! We are here to help, fix the oops and all around provide the best shopping experience for you. We will be sure to let Kirsten know you found her helpful!
Sonya M.
This is awful turn around. I placed my order November 16 and my items are not due to ship until February 9th?! This is not ideal.
Response from Upstep Custom OrthoticsJan 24, 2023
Hello. We did experience the holiday delay as our orthotics are in very high demand. A tracking number has been emailed to you today. We promise the orthotics you ordered are worth the wait! Cutom orthotics right from the comfort of your home is the way to go!!
Still waiting weeks N.
I placed my order on Nov 19 2022. Did my footprints 7 days later and sent them back the next day. Today is Jan 20 2023 and I still DO NOT HAVE my orthotics. What I do have is emails [scripted and stalling] and texts from them stating they are tirelessly working on my order. I would have never ordered from here knowing this. Their 3 week claim to have them back after footprints is total BS! Buyer beware. Going on 9 weeks from date of order shows this company only wants your money, and provides fake updates.
Response from Upstep Custom OrthoticsJan 23, 2023
Hello- while delays are not comon for us we do experience delays during the holiday season. We are the #1 custom orthotic provider and in high demand. Its a fabulous thing to know you chose the right place for something as personal and custom as orthotics. Your orthotics are in the final stages of production and we are excited to ship them when completed. We do not have any excuse other than when you ordered it was the business time of the year. The good news is we will have your impression on file for 5 years which makes reordering not only super simple but but very fast.
Javier G.
so simple to use.
Response from Upstep Custom OrthoticsJan 20, 2023
Thanks for your thoughts, Javier!! We really appreciate it!! Thank you for choosing Upstep! We look forward to crafting your new orthotics!
derek D.
Very poor communication and customer service. No updates whatsoever until I reached out to Upstep. Word track responses are redundant. Was given the same poor excuse as my roommate for slow delivery.
Response from Upstep Custom OrthoticsJan 20, 2023
Hello Derek, thank you for your order. We just looked into this and while we are slightly delayed, we have your impression kit for 21 business days and your orthotics are looking GREAT! We believe they will ship before the 24 business days as promised on our website. 24 business days is not common for us, however, during the holiday season we are in very high demand. We have emaield you your tracking information today. Thank you for choosing Upstep! We appreciate your patience.
DONALD
Easy webpage, easy pay, fast delivery, excitement builds for product
Response from Upstep Custom OrthoticsJan 20, 2023
Welcome to the Usptep family where we are here for you every step of the way! We really love hearing from our customers and are very happy we were able to make the ordering process seamless.