Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Tina Z.
One of your customer service reps, Mary, was absolutely fantastic and wonderful! She passed along my info to the orthotics design team regarding my order. She was extremely attentive and responsive. So please give her a promotion and a big pay raise! ;-) Tina
Response from Upstep Custom OrthoticsMay 15, 2023
Hello, thank you for sharing your experience! We love to hear about Mary's continous amazing service!
GK
Kasie answered my questions quickly. Very responsive
Response from Upstep Custom OrthoticsMay 15, 2023
Our team is trained to provide compassionate, efficient, and informative service. We are glad to hear Kasie is doing an excellent job! Thanks for sharing!
VONDA S.
The order to too long to process, and I was very disappointed. My daughter was disappointed in the quality of the UPS steps. We ended up returning them for a full refund as they did not fit in her running shoes, and they started falling apart almost immediately.
Response from Upstep Custom OrthoticsMay 15, 2023
Hello- We would like to thank you for your patience during the recent delay you have endured with your order. That is not normal for us, and we are grateful for our customers with their continuous support. I am sorry to hear our orthotics did not meet your daughters standards. Typically, this often tells us that she would need an adjustment as this is normal and expected hence why we offer remakes at no additional cost to you with the option of a refund still available to you. Seeing that you have already returned your order, if you wish to discuss a remake to explore other options to benefit your daughters needs, please email us at [email protected]. We woud love to assist you!
Zachary H.
The online chat was very helpful in answering any questions I had and provided answers faster than I would have been able to find them. The conversation was very friendly and not pushy to get the sale.
Response from Upstep Custom OrthoticsMay 15, 2023
Our goal is to keep our customers knowledgable and informed enough to make their decision based on their orthotics needs. We are here to lend a helping hand wherever needed.
Denise L.
Great customer service with Samantha Burke for my third pair .
Response from Upstep Custom OrthoticsMay 15, 2023
We are thrilled to hear you are satisfied with the service Samantha provided! Thank you for sharing!
Hannah A.
Kasie answered my questions about the insoles, giving me a more personal shopping experience and insight into the product's uses/cost. Thanks!
Response from Upstep Custom OrthoticsMay 10, 2023
Thank you the sweet words! We are glad Kasie was able to provide you with the service you expected!
Karen
Mary was very speedy with her response via email and gave me exactly the details I needed in a friendly way. Thank you!
Response from Upstep Custom OrthoticsMay 10, 2023
Thank you! We love reading such wonderful reviews!
Charlie V.
Read before ordering!!!! Ordered on march 17 and still waiting for my order. Inquired about my order and was told I should receive it by 5/15. Today I received an email from customer service questioning if my order was a duplicate. Unacceptable, another mom and pop establishment who wants to play the big league. Look elsewhere
Response from Upstep Custom OrthoticsMay 10, 2023
Hi there. While your order was placed on March 17th, please remember, we can only begin designing when we receive the actual impression kit. Your orthotics arwe scheduled to ship next week via FedEx. We are grateful to have you as a customer and cant wait to ship your new orthotics we know you will love!