Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Alicia
Kasie quickly and efficiently helped me with my shipping label issue. The whole experience so far has been positive!
Response from Upstep Custom OrthoticsMay 18, 2023
Hello! Thank you so much for sharing your experience here with us at Upstep! We are so happy to know you were helped to the fullest extent.
Ellen G.
Kasie was friendly, fast, and supportive! I felt comfortable making my purchase with her help.
Response from Upstep Custom OrthoticsMay 17, 2023
Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we are thrilled to hear you have started your Upstep journey!
Keith L.
Mary was very helpful and informative. Thanks!
Response from Upstep Custom OrthoticsMay 17, 2023
Thank you for your feedback!
Senior R.
I inquired about my order and chatted with Mary. She looked up my order and gave me an estimated delivery date. She also upgraded the shipping to Fedex 2day. The was very helpful
Response from Upstep Custom OrthoticsMay 17, 2023
Thank you for the positive review! We are delighted to hear that you had such a great experience. We’re especially pleased that you enjoyed the friendly staff and the quality of our online chat. We strive to provide excellent customer service, so we’re glad that we were able to exceed your expectations.
Joselin R.
KASIE IS AWESOME GREAT CUSTOMER SUPPORT.
Response from Upstep Custom OrthoticsMay 17, 2023
Hello. Thank you so much for your kind words! We really appreciate your positive review. Kasie is awesome!
Dita Ribner C.
Kasie at customer care was AMAZING! I mistakenly bought more pairs than I needed and she promptly helped me refund my order. She was polite, responsive, and very helpful. Thank you!
Response from Upstep Custom OrthoticsMay 16, 2023
We can’t thank you enough for the kind words about our customer care agent Kasie. Your review means a lot to us and warms our heart knowing that you were assisted to the full extent with care and compassion!
Tatum K.
Really communicative, if you do not like what you get they make it really easy for you to get your money back. Id say give it a try.
Response from Upstep Custom OrthoticsMay 16, 2023
Thank you for sharing your experience and recommending Upstep to others! It is true, we offer a 180-day money-back guarantee. That is almost 6 months to take your time and break in your custom orthotics! It is practically a deal you cannot beat!
Elaine R. S.
Kasie was very helpful, she understood my needs and why I was asking questions. She showed that she was quite knowledgable about the different foot problems that an orthotic can help. Thank you!
Response from Upstep Custom OrthoticsMay 16, 2023
Thank you for your positive review of our customer care agent Kasie! She is known for going above and beyond for our customers.