Upstep Custom OrthoticsReviews of upstep.com

Absolute scam! They Take your money immediately, but take forever to send your product. They keep sending emails lying about the status of your order, and the only way to contact them is through email. I ordered at the beginning of March, and I still have not received my order. Please do not waste your money!!

Mary made me comfortable being a potential first time customer. She took away all risks

Upstep, I have not received a response from you. I have requested several times that Upstep return my money. I am NOT going away until I do. I will happily return the Upstep products you sent me in their original condition, because they are useless to me. Reminder: One pair that you sent me is size 6, but I am a size 12. The other pair had a hard heel. My bone structure cannot tolerate this. So where do we go on this matter? Do you want me to file a complaint with the BBB? File a complaint for deceptive products with Mastercard? Establish a small claims court complaint? Go to your websites and tell customers how dissatisfied I am and that you do not respond to legitimate requests? If I do not hear back this week I plan to proceed to do all of the above. I want my money refunded. Richard

Mary was wonderful. She knew exactly how to resolve my concern regarding my order. In addition, she was super nice! :)

They deleted my 1-star review on their website! I tried again, and also deleted. They can't delete this review though. This is a shady company. They hope people will forget about their $200 refund. I ordered their insoles for my dad, my dad wore them for 180 days like in they require in their refund policy, they weren't comfortable, we followed their return instructions, they waited until I sent an angry email (7 weeks) and refunded 2 minutes later. No response. Amateur mediocre scammers. Proof of the USPS return tracking number: 9400111206214918338214 Edit: Your response is a lie. You're removing non 5-star reviews, you deleted the order so the reviews will never appear as "verified purchase", even when they are visible only row few minutes. I've gotten no response. And on the top of that I had to pay $5 extra to be able to ship back you "free return". People, look at their Google Maps reviews. All 1-star. This company is a not an ethical one. Don't buy from them. The insoles are not truly custom. It's a gimmick. You're wasting your money. You'll do better with buying ALINE insoles. Way more comfortable.

Customer Care was very quick to update to my order, and has been very helpful in keeping me updated about the status.

Chat operator was able to answer most of my questions about FSA.

After evaluating my custom orthotics, I realized that these did not work for my condition and decided to return them. I contact Upstep Chat and chatted with Mary who made the return process very easy.