Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Todd D.
Samantha my Representative was very, very knowledgeable and made sure I had the correct insoles for me. It was refreshing to speak with her. Thanks Samantha!
Response from Upstep Custom OrthoticsSep 27, 2023
That is so great to hear, Todd! We are happy to know your experience with Samantha, and that your visit with us was successful! We are here if you have any other questions. Thank you again for the 5 stars!
Mackeroy
Thanks Mary! Great job with the correspondence and follow up on my new order. I'm excited to get on my UpSteps!
Response from Upstep Custom OrthoticsSep 26, 2023
Thank you for your review. Mary really appreciates it!!
JOYCE S.
VERY EASY TO FILL IN INFORMATION.
Response from Upstep Custom OrthoticsSep 26, 2023
Thank you! Glad you found it user friendly!!
Cody J A.
The second pair for 107.00, was selected for myself, and they were asking me questions about my feet even though all my info is on file. I couldn't back out, so it only charged me for one pair. Now I didn't get my second pair for $107.00 Overall great company, I have recommended it to over 20 people from work.
Response from Upstep Custom OrthoticsSep 26, 2023
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone! Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Upstep! We will be in touch with you to provide a special coupon code for you to receive that second pair!
Richard H.
It was very easy to complete.
Response from Upstep Custom OrthoticsSep 26, 2023
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Jon C.
My initial order was wrong, but customer service was very responsive in getting it right. Mary was very helpful and great to work with.
Response from Upstep Custom OrthoticsSep 26, 2023
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
Chris J.
Four stars for customer service, two stars for orthotics that didn't fit in my Nick's boots, so three star average. First pair had what felt like a pencil running across the arch support where the heel and arch meet but the arch support pushed my foot up so much that they made my boots fit much too tight. Second pair corrected the pencil issue and the orthopedist communicated via email (they are responsive) that he reduced the overall height and used different material to reduce thickness (they didn't have as much foam) but they were still too tight. First pair, unwearable...second pair wearable but extremely uncomfortable. Seeing as I bought these for comfort and support but if they're uncomfortable and don't fit in my boots, there's no benefit for owning them, especially for the not inconsiderable expense/price point. For the TL;dr crowd, these don't appear suited for duty boots that don't have a removable insole; my Nick's have a simple 3-4mm slab of vegetable tanned leather as the insole. Refund is pending per rep Mary.
Response from Upstep Custom OrthoticsSep 26, 2023
Hi there, we are so sorry to hear the orthotics did not work out for your particular boot style. Thank you very much for trying with the option for a remake! We appreciate that! Each and every pair is custom per individual and we really wish they worked out for you. We wish you all the best!
Brenda “.
I appreciate the prompt response on a Sunday. It was a relief to know my address was complete. Thank you.
Response from Upstep Custom OrthoticsSep 26, 2023
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!