Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Jim
Sep 21, 2023
Samantha was very well informed and…
Samantha was very well informed and courteous over the chat. I have a small concern about the sizing but she has eased my mind for the short term. I clicked my insoles weren't removeable evidently and these are smaller than the ones I've been using but Samantha indicated they should work. If not, reach back out and see what can be done.
Response from Upstep Custom OrthoticsSep 22, 2023
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
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Ben D.
Sep 21, 2023
Very helpful
Samantha was very helpful in guiding me to the kind of orthotics I would need and providing a bonus coupon code.
Response from Upstep Custom OrthoticsSep 22, 2023
It’s great to hear that you had a positive experience with Samantha. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
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Darren
Sep 21, 2023
Samantha is Awesome
I messed up my order and luckily got Samantha as my customer service rep. Samantha was incredibly helpful and took care of everything. She is wonderful!!!
Response from Upstep Custom OrthoticsSep 22, 2023
I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!
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customer
Sep 21, 2023
Live person
I was able to talk with a person for starters. She was very helpful. And knowledgeable.
Response from Upstep Custom OrthoticsSep 22, 2023
You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.
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Roma H.
Sep 21, 2023
I actually got to chat with a real… the real person
I actually got to chat with a real person and she was very helpful.
Response from Upstep Custom OrthoticsSep 22, 2023
It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
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Brad
Sep 21, 2023
Kristen was very helpful with correcting my mistake.
Kristen was very helpful with correcting a typo I made on my account. Perfect customer support!
Response from Upstep Custom OrthoticsSep 22, 2023
Your comments have been shared with Kirsten. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon.
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Cheryl
Sep 21, 2023
Samantha took care of my question…
Samantha took care of my question instantly
Response from Upstep Custom OrthoticsSep 22, 2023
We can’t wait to share your 5-star review with our team. They’ll be thrilled!
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Denise F.
Sep 20, 2023
Poor website
Poor website, I could not edit the shoe size or order from the page with the photo of the item... it kept only giving me the option of taking a quiz, i.e. there wasn't an "add to cart". I tried this several times closing the browser and coming back.
Response from Upstep Custom OrthoticsSep 22, 2023
It gives us much pleasure to know that you’ve chosen to stay with us again. Your kind words encourage us to continue doing our best to make sure every guest’s experience is a memorable one. Please contact [email protected] if you would like to change the size on your order! Welcome back to Upstep! Nice to learn your orthotics have served you well!
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