Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Claudia Sill F.
Samantha Burke was very helpful walking me through this complicated process. I am not great with internet and she helped me through it all.
Response from Upstep Custom OrthoticsSep 28, 2023
Hi Claudia- you did a fantastic job yesterday ordering!! You were so delightful and patient to assist! Thank you for the kind words, you were a pleasure to walk through the process! Great job, Claudia!
Scarlett
I have received my custom orthotics, and I was wondering if the 3/4 length one was even going to work. As I was looking on the website for information, Mary in the chat popped up. She was very helpful and answered all my questions and gave me good information. I have 180 days to try the orthotics out, which is more than fair. We'll see how they do!
Response from Upstep Custom OrthoticsOct 4, 2023
With our money-back guarantee, you can shop with confidence, knowing that if for any reason you are not completely satisfied with your purchase, we stand ready to make it right. Your peace of mind and satisfaction are of the utmost importance to us.
Erin O.
The customer service rep Kristen answered all of my questions above and beyond. Might be the best employee you have.
Response from Upstep Custom OrthoticsSep 28, 2023
We are a big fan of Kirsten too!! Happy to hear your experience with Upstep was a pleasurable one! That is what we aim for! Thank you for the review! You made Kirsten smile!
customer
I did not have sufficient time to upload my photos.
Response from Upstep Custom OrthoticsSep 28, 2023
Thank you for emailing your photos to our Customer Service Rep Shahar. He has already added them to your profile! We are looking forward to crafting your new orthotics!
Justin
Quick and professional response to concerns. Well done!
Response from Upstep Custom OrthoticsSep 28, 2023
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded. Thanks again!
Nolan W.
Mary, is very helpful and understanding what I was going with my orthopedics. Was able to make the process easy and quick. Thank you so much for resolving my issue.
Response from Upstep Custom OrthoticsOct 4, 2023
Bringing joy to our customers and their families is what drives us every day. Thank you for being a part of our journey.
Tim E.
I need to talk to a human. That is impossible with your company. My order is incorrect.
Response from Upstep Custom OrthoticsSep 27, 2023
Hello Tim, Thank you for calling. We see that our call center followed up with you an hour after you called. If there is anything you need taken care of immediately, please visit our website,where we offer live human chat. We look forward to crafting your new custom orthotics! Thank you for choosing Upstep!
William P.
Samantha was responsive and very helpful.
Response from Upstep Custom OrthoticsSep 27, 2023
Thank you, William! We are happy to know your experience with Upstep, and Samantha was a successful one!