Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Marco
Even though it was through the chat, MARY was very helpful, easy, and totally answered my question!
Response from Upstep Custom OrthoticsJan 22, 2024
Thank you for sharing your experience with Mary's assistance via chat. It's great to know she was able to help you easily and effectively. If there's anything else you need, feel free to ask!
Krystiana
Good support and help on discount. From Kasie
Response from Upstep Custom OrthoticsJan 22, 2024
Thank you for your feedback! I'm glad to hear that you received good support and assistance with a discount from Kasie. If there's anything else you need help with, please let us know!
Kelsy
Mary was great at answering my questions and helping me find a good orthotic for me.
Response from Upstep Custom OrthoticsJan 25, 2024
Thank you for taking the time to share your experience with Mary. We're so pleased to hear that she was able to provide excellent assistance, answering your questions and helping you find the right orthotic. It's our goal to ensure that each customer receives personalized and effective service, and it sounds like Mary did just that. Your satisfaction is very important to us, and we're glad to have met your needs. Thank you for choosing our service, and we look forward to serving you again in the future
Dawn
I had started my order a month ago and misplaced my order #. I went online today and was pleasantly surprised that there was a chat where I could ask someone for the # and progress with my order. Kirsten Rizzo was very quick, polite and helpful. She is a great asset to your team! I also wrote back asking a second time for my order # because I closed the screen without writing down the #. Mary is also very quick, polite and helpful and an asset to your team! Thanks for having this means to quick, easy answers to our questions!
Response from Upstep Custom OrthoticsJan 22, 2024
It's wonderful to hear that Mary was effective in answering your questions and guiding you to the right orthotic. Her support seems to have made a significant difference. If you have any further questions or need more assistance, feel free to reach out!
Blake
The website is a little challenging to understand, but your online chat support agent was amazing letting me know what models to order and how to add them to my already existing account!
Response from Upstep Custom OrthoticsJan 22, 2024
Thank you for your feedback. I'm sorry to hear that you found the website a bit challenging, but it's great to know that our online chat support was able to assist you effectively. Their guidance on selecting models and adding them to your account seems to have been particularly helpful. If you encounter any more difficulties or have further questions, please don't hesitate to reach out for more assistance!
Kevin A.
Kirsten was excellent answering all my questions!
Response from Upstep Custom OrthoticsJan 22, 2024
It's fantastic to hear that Kirsten was excellent in answering all of your questions. If you have any more queries or need further assistance, feel free to ask!
Salsadude ..
It took a bit longer than I thought but when I received my new orthotics' I was very pleased with the results. I wear them every day and actually feel better when I walk. Thank you Upstep, Future return customer...
Response from Upstep Custom OrthoticsJan 22, 2024
Thank you for your patience and for sharing your experience. It's wonderful to hear that, despite the wait, you're very pleased with your new orthotics and that they've improved your daily comfort and walking experience. Your satisfaction and wellbeing are our top priorities. We look forward to serving you again in the future. If you need any further assistance or have more feedback, please don't hesitate to reach out.
Joshua H.
Very comfortable and completely removed my foot pain.
Response from Upstep Custom OrthoticsJan 22, 2024
That's fantastic to hear! Comfort and pain relief are key when it comes to orthotics, and it sounds like these have made a significant positive impact on your foot health. If you have any further feedback or need assistance in the future, please feel free to share. Your well-being is important to us!