Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Alphonso R.
Jan 12, 2024
Prompt responses and info I needed
Samantha assisted me on chat. She provided very good information to let me know about orthotics and my situation. I appreciated her. I especially liked that I was actually talking in chat with a live person.
Response from Upstep Custom OrthoticsJan 22, 2024
Thank you for sharing your positive experience with Samantha on chat. It's wonderful to know that she provided you with valuable information regarding orthotics and your specific situation. The personal touch of interacting with a live person can indeed make a significant difference. We appreciate your feedback and are here to assist if you have any more questions or need further help. Your satisfaction is important to us!
Report
customerbob
Jan 12, 2024
Where’s my shipment??
Where’s my shipment??
Response from Upstep Custom OrthoticsJan 18, 2024
Hello, we would love to assist you in an order status! Please email us at [email protected] or visit our online order tracker for an immediate update - https://www.upstep.com/order-tracking
Report
Steven S.
Jan 12, 2024
The ordering process was quick and easy.
The ordering process was quick and easy.
Response from Upstep Custom OrthoticsJan 22, 2024
I'm pleased to hear that you found the ordering process quick and easy. We strive to make our services as user-friendly as possible. If you have any further questions or need assistance with anything else, please feel free to reach out!
Report
Shannon H.
Jan 12, 2024
Very easy to size
Very easy to size. Quick delivery and turn around. No more pain and not as tire at the end of the day.
Response from Upstep Custom OrthoticsJan 22, 2024
I'm delighted to hear that you found the sizing process easy and were impressed with the quick delivery and turnaround. It's especially great to know that your new product has effectively alleviated your pain and left you feeling less tired at the end of the day. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Your comfort and satisfaction are very important to us!
Report
Jarrod S.
Jan 11, 2024
Samantha was Quick to the point and…
Samantha was Quick to the point and issue addressed
Response from Upstep Custom OrthoticsJan 22, 2024
I'm glad to hear that Samantha was able to address your issue promptly and effectively. It's always our aim to provide quick and to-the-point assistance. If you need any further help or have more questions, please don't hesitate to ask!
Report
Michelle M.
Jan 11, 2024
Quick response and helpful information…
Quick response and helpful information so I could purchase the correct items!
Response from Upstep Custom OrthoticsJan 22, 2024
Thank you for your feedback! It's wonderful to hear that you received a quick response and the information you needed to make the right purchase. If you have any more questions or need further assistance, please don't hesitate to reach out!
Report
Garrett M.
Jan 11, 2024
Mary was very helpful!
Mary was very helpful! I had several questions and she answered them all perfectly. I decided to purchase based on the help she provided. If a company is going to stand behind their product with a money-back guarantee for 180 days why would I not do business? My podiatrist did not offer that and was more than double the price.
Response from Upstep Custom OrthoticsJan 22, 2024
It's fantastic to hear about your positive experience with Mary and how her thorough responses to your questions influenced your decision to purchase. The combination of a money-back guarantee and a more affordable price compared to your podiatrist certainly adds to the confidence in choosing our product. Your satisfaction and trust in our service are highly valued. If you have any more questions or need further assistance, please feel free to reach out!
Report
Scot G.
Jan 11, 2024
Working with Mary at Upstep was a great…
Working with Mary at Upstep was a great experience, she helped me to find the proper type and made sure to give me a coupon code to help with the cost of the cutom fit insoles.
Response from Upstep Custom OrthoticsJan 11, 2024
Woohoo for Mary! Sounds like she went above and beyond to make your insole journey a smooth one. We love to hear stories like this, and your kind words will definitely reach her ears. Thanks for choosing Upstep!
Report