Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Jake C.
Feb 8, 2024
Kirsten Was very helpful
Kirsten Was very helpful. And informative. Kudos to her for being so nice and knowledgeable. 5/5
Response from Upstep Custom OrthoticsFeb 14, 2024
It's fantastic to hear that Kirsten was not only helpful and informative but also nice and knowledgeable. We're proud to have team members like her who go above and beyond to provide excellent service. Thank you for taking the time to rate your experience 5/5 and for recognizing Kirsten's efforts. Your kudos will surely be passed along to her!
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Trevor K.
Feb 8, 2024
Immediate help received!
Mary was very helpful and took care of my order change immediately by chat.
Response from Upstep Custom OrthoticsFeb 14, 2024
It's great to hear that Mary was able to assist you so efficiently through chat and immediately took care of your order change. We aim to provide prompt and helpful service, and it sounds like Mary exemplified this perfectly. Thank you for sharing your positive experience with us!
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Tyler
Feb 8, 2024
KASIE crushed it!!!
KASIE really made me feel like I made the right choice going with Upstep for my custom orthotics. I always appreciate great customer service! Thank you KASIE!!!
Response from Upstep Custom OrthoticsFeb 12, 2024
Thank you for sharing your thoughts with us! We are incredibly thankful you had the opportunity to chat with Kasie who guided you through your purchase!
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Hadas
Feb 8, 2024
wholeheartedly recommend UPSTEP
wholeheartedly recommend UPSTEP orthotics. Since I started using them both my lower back pain and the pains in the soles my of feet have completely disappeared. Not only that... service was first class..fast and extremely helpful. Defiantly recommended!
Response from Upstep Custom OrthoticsFeb 12, 2024
Thank you so much for the recommendation! We are so happy to hear you are doing amazing with your Upsteps! Thank you for choosing Upstep!
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Kayla
Feb 8, 2024
Quick and Easy
Mary was able to promptly assist me and solve my problem. Also loved that I could quickly talk to a real person! :)
Response from Upstep Custom OrthoticsFeb 12, 2024
No bots or AI here at Upstep! We hold our customer care team's service to a high standard. Thank you for sharing your experience with us!
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bob P.
Feb 8, 2024
Kirsten Rizzo was great
Kirsten Rizzo was great! So friendly and helpful! Great job and thank you! Great job Upstep training! Your cs agents are super helpful and friendly! I would love to work for y'all part-time! I'm serious. Thanks again! :-)
Response from Upstep Custom OrthoticsFeb 14, 2024
We're thrilled to hear about your positive interaction with Kirsten Rizzo and your appreciation for the training our customer service agents receive. It's our goal to ensure every team member is equipped to provide friendly and helpful support, just like Kirsten did. Your interest in joining our team part-time is exciting news!
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Frank C.
Feb 8, 2024
Since I’m a repeat customer the process…
Since I’m a repeat customer the process was easier.
Response from Upstep Custom OrthoticsFeb 12, 2024
We value our returning customers! Our goal is to make it easy and simple to re-order. With just a few clicks, you can access your order history, check the status of your current orders, and easily re-order products. This saves you time and effort. In addition, our re-order offers personalized pricing options for our returning customers. We understand the value of loyalty and want to reward our returning customers by offering them exclusive discounts and deals.
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Albert K.
Feb 7, 2024
Very helpful and informative
Mary helped me to determine which orthodics would be best suited for me and gave clear and helpful suggestions. Her response time was fast. She was pleasant and helpful all around and remembered to offer a coupon code at the end of our chat. Thank you Mary!
Response from Upstep Custom OrthoticsFeb 12, 2024
Thank you for sharing your experience! Your feedback means the world to us!
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