#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
upstep.com
Website
upstep.com
Category
Medical Specialists
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Your input page for pictures of my current shoes and inserts dissapeared while loading requested pictures
Response from Upstep Custom OrthoticsFeb 12, 2024
Hello, thank you for bringing this to our attention. Our tech team is now aware of this issue and is actively fixing it. We are sorry you encountered this issue. You will receive an email shortly where you can reply with your photos and we will update your order for you. Thank you again for sharing this with us!
RY
Ryan
Kasie answered everything quickly!
Kasie answered everything quickly!
Response from Upstep Custom OrthoticsFeb 14, 2024
Great to hear that Kasie was able to provide you with quick responses! We pride ourselves on our responsive and efficient customer service. Thanks for letting us know about your positive experience.
PA
Patricia
Mary was extremely helpful
Mary was extremely helpful, professional and informative. THANK YOU!
Response from Upstep Custom OrthoticsFeb 14, 2024
It's wonderful to hear that Mary provided you with such helpful, professional, and informative service. We're thrilled to have her on our team and glad she could assist you so effectively. Your gratitude is much appreciated, and we'll make sure to pass your thanks on to Mary. Thank you for choosing us!
KP
Kathy P.
Mary replied quickly and courteously.
Mary replied quickly and courteously.
Response from Upstep Custom OrthoticsFeb 12, 2024
Thank you for sharing your experience with us! We are happy to hear Mary was quick to assist your needs!
GH
Greg H.
I have been contacted with questions…
I have been contacted with questions and attempted to contact you several times but you are unreachable and don't reply
Response from Upstep Custom OrthoticsFeb 12, 2024
Hello, Firstly, we want to extend our sincerest apologies for the frustration you've experienced. Our customers' satisfaction is at the forefront of our values, and it pains us to know you felt unheard.
We want to assure you that your feedback is pivotal in helping us enhance our communication channels. We are continuously working on improving our contact avenues to ensure that our customers can reach us easily and receive the prompt support they expect and deserve.
Your issue is our priority. To resolve this as quickly as possible, we encourage you to use our live chat feature at upstep.com or call us directly at 1-800-945-4770 where our team is readily available to assist you. Additionally, we suggest checking your spam folder as, occasionally, email providers may incorrectly filter our responses.
Your concerns have been flagged with our customer care team, and we are committed to making things right. Please don't hesitate to reach out again through any of the mentioned channels for immediate assistance.
Warm regards,
The Customer Care Team at Upstep
EL
Elisa
Easy process to order
Easy process to order. Never used the product, so we’ll see,…
Response from Upstep Custom OrthoticsFeb 14, 2024
Thank you for sharing your experience with the ordering process! We're glad to hear you found it easy and straightforward. We're looking forward to hearing your thoughts on the product once you've had the chance to use it. Your feedback is valuable to us, and we're here to support you every step of the way. Let's hope it exceeds your expectations.
CZ
Chris Z.
Will know more once I get them
Will know more once I get them
Response from Upstep Custom OrthoticsFeb 12, 2024
You sure will! We are so excited for you. Be sure to keep us updated!
SW
Suzyq W.
Mary was very knowledgeable and helpful
Mary was very knowledgeable and helpful
Response from Upstep Custom OrthoticsFeb 14, 2024
It's fantastic to hear that Mary provided knowledgeable and helpful service during your interaction. We take pride in having team members like her who can offer such valuable support to our customers. Thank you for taking the time to acknowledge her assistance!
