Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Larry A.
Feb 7, 2024
Kirsten solved my problem instantly and…
Kirsten solved my problem instantly and was very professional and gracious.
Response from Upstep Custom OrthoticsFeb 14, 2024
It's wonderful to hear that Kirsten was able to solve your problem instantly while being both professional and gracious. We're proud to have team members who embody our commitment to excellent customer service. Thank you for taking the time to share your positive experience. If you have any more questions or need further assistance, Kirsten and our team are here to help!
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Julie D.
Feb 7, 2024
Her name was Mary and she helped me a…
Her name was Mary and she helped me a lot!! Asked questions to help me.
Response from Upstep Custom OrthoticsFeb 14, 2024
It sounds like Mary went above and beyond to assist you, making sure to ask the right questions to provide the best possible support. We're so pleased to hear about your positive experience with her. It's team members like Mary who help us ensure our customers feel valued and understood. Thank you for sharing your appreciation, and know that we're here whenever you need further assistance!
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Chuck
Feb 7, 2024
I needed help uploading photos
I needed help uploading photos, among other things. Mary got me around all the bases!
Response from Upstep Custom OrthoticsFeb 14, 2024
It's fantastic to hear that Mary was able to guide you through the process of uploading photos and assist you with other concerns as well. . We appreciate you sharing your positive experience, and we're here for any more assistance you might need in the future!"
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Karen G.
Feb 7, 2024
Mary was very responsive on my request…
Mary was very responsive on my request to buy again, also offered, that if I need further assistance I may ask for her again on chat. You have a very caring and professional staff.
Response from Upstep Custom OrthoticsFeb 14, 2024
It's wonderful to hear about your positive experience with Mary, especially her responsiveness and the offer for further assistance. We pride ourselves on having a caring and professional staff, and it's feedback like yours that affirms we're on the right track. Thank you for acknowledging Mary's effort and our team's dedication. Please don't hesitate to reach out again, whether to Mary or any of our team members, whenever you need assistance or have questions!
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Michael O.
Feb 7, 2024
Personalized help without having to…
Personalized help without having to jump through hoops for something I've already ordered
Response from Upstep Custom OrthoticsFeb 14, 2024
It's great to hear you received personalized help without any unnecessary hassle for your existing order. We aim to make every interaction as smooth and straightforward as possible, recognizing the importance of your time and trust in us. Your satisfaction with our service is our top priority. Thank you for sharing your positive experience, and remember, we're always here to help with any future needs or questions!
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Todd D.
Feb 7, 2024
The Upstep Orthodic Support Store
Mary at Upstep (online) was very knowledgeable and helpful. She answered all my questions right away and gave me the confidence in her store that I didn't have prior. Thank you.
Response from Upstep Custom OrthoticsFeb 14, 2024
It's fantastic to hear that Mary was able to provide you with knowledgeable and prompt assistance, answering all your questions and boosting your confidence in Upstep! We strive to offer our customers support that not only meets but exceeds their expectations. Your positive feedback is greatly appreciated, and we'll be sure to pass your thanks on to Mary. Thank you for choosing Upstep, and we look forward to serving you in the future!
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djhe
Feb 7, 2024
Phone would have been helpful
The response was helpful but I was honestly expecting a call, not just an email, to discuss why the insoles are not working for me.
Response from Upstep Custom OrthoticsFeb 12, 2024
Hello, we use email as it is typically a more efficient line of communication for our customers. We would be more than happy to discuss this over the phone if that is preferred for you. Please reach us at 1-800-945-4770. Thank you!
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Jenna S.
Feb 7, 2024
Kasie helped with lots of information…
Kasie helped with lots of information as I needed to buy the products. Your customer service is great.
Response from Upstep Custom OrthoticsFeb 12, 2024
We are thrilled to hear Kasie was able to walk you through your purchase. We believe dearly in personalized customer service!
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