Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsFeb 20, 2024

It's fantastic to hear Kasie was attentive and patient, especially through the challenges of multiple disconnects. We understand how frustrating technical issues can be, and having someone who remains understanding and supportive throughout can make all the difference. Your appreciation for Kasie's efforts is greatly valued, and we'll be sure to recognize her for the excellent service. Thank you for taking the time to share your positive experience. If there's anything more we can do for you, please don't hesitate to reach out.

Response from Upstep Custom OrthoticsFeb 20, 2024

It's great to hear Mary was able to resolve your issues quickly and decisively! We're committed to providing efficient and effective support, so knowing Mary met those standards is wonderful. Your thanks have been noted, and we'll make sure Mary receives your appreciation. If you need any more assistance or have further questions, please feel free to reach out. Thank you for sharing your positive feedback!

Response from Upstep Custom OrthoticsFeb 20, 2024

I'm thrilled to hear that you found the ordering process easy and cost-effective compared to traditional shops. It's our goal to provide personalized support by understanding your specific needs and pain points, ensuring you receive the right support tailored just for you. Your excitement about receiving your order is contagious, and we can't wait for you to experience the comfort and relief our products aim to offer. If you have any questions while you wait or need further assistance once your order arrives, please don't hesitate to reach out. Thank you for choosing us and sharing your positive feedback!

Response from Upstep Custom OrthoticsFeb 20, 2024

It's fantastic to hear that Mary was able to provide you with the helpful service you needed and that you're a satisfied repeat customer, happy with your existing pairs! We strive to offer consistent, high-quality support and products, so knowing that we've met your expectations is very rewarding. Your positive feedback is greatly appreciated, and we'll be sure to commend Mary for her excellent assistance. If you have any more questions or need further help as you continue your journey with us, please don't hesitate to reach out. Thank you for your continued trust in our products!

Response from Upstep Custom OrthoticsFeb 23, 2024

Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or disappointment you may have experienced regarding our promotional offers and pricing. Our intention is to provide clear and valuable savings to our customers, and it appears we may have missed the mark in your case. We're pleased to hear that you were able to utilize two coupon codes, bringing your total to $211 for a pair of custom orthotics—a significant saving. However, we understand that the initial impression of our advertising did not meet your expectations, and for that, we are truly sorry. Transparency and trust are paramount to us, and we will take your feedback as an opportunity to review and improve our communication and promotional practices. Ensuring our customers feel informed and valued is a top priority. If there are any unresolved concerns or if there's anything further we can do to assist you, please don't hesitate to reach out. We're committed to ensuring your satisfaction and would welcome the opportunity to discuss this matter further or help in any way we can.

Response from Upstep Custom OrthoticsFeb 20, 2024

It's fantastic to hear that Kasie provided you with the knowledge and assistance needed to make a confident decision to order from Upstep. We take pride in our team's ability to offer helpful guidance and support to ensure our customers are well-informed and satisfied with their choices. Your positive feedback about Kasie's service is greatly valued, and we'll be sure to acknowledge her contribution. Thank you for choosing Upstep, and we look forward to delivering a product that meets your expectations. If you have any further questions or need additional assistance, please don't hesitate to reach out.

Response from Upstep Custom OrthoticsFeb 23, 2024

Thank you for bringing to our attention the issue you encountered with our website. We apologize for the inconvenience this has caused you during the customization process of your order. Our team is dedicated to providing a seamless and user-friendly experience, and it seems we've fallen short in this instance. We appreciate your patience and are actively working to resolve the error as swiftly as possible. In the meantime, should you wish to add more details to your order or have any specific preferences, please don't hesitate to contact us directly at [email protected]. Our customer care team is ready to assist you with any modifications or questions you may have to ensure your order meets your exact needs. We're committed to your satisfaction and look forward to resolving this matter to your satisfaction. Thank you for choosing us, and we hope to exceed your expectations moving forward.

Response from Upstep Custom OrthoticsFeb 14, 2024

Thank you for sharing!