Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
...
Mary was great. Gave me the info I needed to review my options and provided a discount code for when I'm ready to purchase
Response from Upstep Custom OrthoticsMar 19, 2024
We're delighted to hear that Mary provided you with helpful information and even a discount code for your future purchase. Thank you for sharing your positive experience with us! If you have any more questions or need further assistance, feel free to reach out. We're here to help!
Michelle L.
I’m very happy with my orthotics
Response from Upstep Custom OrthoticsMar 19, 2024
We're thrilled to hear that you're happy with your orthotics! Your comfort and satisfaction are our top priorities. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us!
Scott C.
I’ve left several messsges for customer support and no response.
Response from Upstep Custom OrthoticsMar 19, 2024
I apologize for the inconvenience. Our team is currently experiencing a high volume of inquiries, but rest assured, we're working hard to get back to everyone as soon as possible. In the meantime, if you have any urgent concerns, please feel free to contact us at [email protected] or take advantage of our live chat platform, which is open all day and evening until 10 p.m. Eastern. Thank you for your patience and understanding.
Brady
I had asked for an itemized copy of my purchase and questions on the post purchase quiz and Kasie Earley was an immense help, she helped me professionally and in a quick manner, keep up the great work everyone and I can't wait to slip in these orthotics!
Response from Upstep Custom OrthoticsMar 19, 2024
Thank you for your feedback! We're delighted to hear that Kasie provided you with exceptional assistance. We'll be sure to pass along your kind words to her. If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to help, and we hope you enjoy your new orthotics!
Glen F.
The experience from first contact was confidence inspiring. I was impressed with the encouragement I received to share details of my foot pain. I watched the video of the manufacturing and have high hopes. Just mailed my impressions. Looking forward to some relief Thanks Glen Freeman.
Response from Upstep Custom OrthoticsMar 19, 2024
Thank you, Glen, for sharing your experience with us! We're thrilled to hear that you found our process confidence-inspiring and that you felt encouraged to share your foot pain details. It's great to know you watched our manufacturing video and have high hopes for the outcome. We'll be eagerly awaiting your impressions and are committed to providing you with the relief you're seeking. If you have any further questions or need assistance, feel free to reach out. Here's to your comfort and well-being!
PT V.
Easy, simple and very effective process.
Response from Upstep Custom OrthoticsMar 15, 2024
Thank you for your feedback! We're delighted to hear that you found our process easy, simple, and effective. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Bert W.
The product fits and works great! Good company to work with,
Response from Upstep Custom OrthoticsMar 15, 2024
We're thrilled to hear that you're happy with the product and that it fits and works great for you! Thank you for choosing to work with us. If you ever need anything else or have any questions, don't hesitate to reach out. We're here to help!
gwyn W.
Mary was excellent to work with. She provided me quick response and answered all my questions! Would not hesitate to use the online chat again and chat with Mary!
Response from Upstep Custom OrthoticsMar 15, 2024
We're delighted to hear that Mary provided you with excellent assistance and that you had a positive experience using our online chat! Thank you for your kind words, and we look forward to assisting you again in the future. If you have any more questions or need further assistance, feel free to reach out anytime.