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Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

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Health & Medical
Medical Specialists
Upstep Custom Orthotics

Upstep Custom OrthoticsReviews of upstep.com

4.23,671 reviews
Medical Specialists

Upstep Custom Orthotics4.2

Reviews3,671 About Contact

Overall score

4.2 out of 5

Great

Average of 3,671 reviews

Distribution

5★75%
4★4%
3★3%
2★2%
1★15%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 945-4770
upstep.com
[email protected]

About Upstep Custom Orthotics

#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order⁠ - no questions asked!

Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: upstep.com
Website: upstep.com
Category: Medical Specialists
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 89% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

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Alaina S.
Mar 20, 2024
I had a question about my custom…
I had a question about my custom orthotics and Mary was very helpful! she was quick, answered all my questions and provided me with break-in instructions for my new insoles. Thank you, Mary!
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Sighttwentytwenty
Mar 20, 2024
Well made excellent quality
Well made excellent quality. Easy ordering process. The web site is easy to navigate and customer service is very responsive. I have ordered before and will in the future.
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customer
Mar 19, 2024
It was easy and efficient to order…
It was easy and efficient to order online with plenty of info on products
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customer
Mar 19, 2024
The website was very easy to navigate
The website was very easy to navigate. I just ordered so I haven’t received my kit.
Response from Upstep Custom OrthoticsMar 19, 2024
Thank you for your feedback! We're glad to hear that you found our website easy to navigate. We're excited for you to receive your kit soon. If you have any questions or need assistance in the meantime, feel free to reach out to us.
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customer
Mar 19, 2024
Good website user interface but…
Good website user interface but applying discounts was a little confusing. Overall, good customer service and I felt they customized their services to better fit my feet needs. Thank you.
Response from Upstep Custom OrthoticsMar 19, 2024
Thank you for your feedback! We're pleased to hear that you found our website user-friendly and that our customer service met your expectations. We apologize for any confusion regarding the discounts and appreciate your understanding. If you have any further questions or need assistance, please don't hesitate to contact us.
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Patrick
Mar 18, 2024
Customer support before ordering
I had a few questions on high arches and adding a bit of height to one orthotic. Mary was very helpful in clarifying a few points that were not apparent on the website.
Response from Upstep Custom OrthoticsMar 19, 2024
We're glad Mary could assist you with your questions about high arches and orthotic customization. If you have any more queries or need further assistance, feel free to reach out to us anytime. We're here to help!
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Bob B.
Mar 18, 2024
Mary was very good
Mary was very good, asked to the right questions and understood my circumstance, was quick to instuct me to a solution of my problem.
Response from Upstep Custom OrthoticsMar 19, 2024
Thank you for your feedback! We're delighted to hear that Mary provided you with excellent assistance and efficiently addressed your concerns. We appreciate your kind words and are here to help anytime you need further assistance.
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Kevin F.
Mar 18, 2024
Customer service is very helpful
Customer service is very helpful. Kasie Earley was very good at adjusting my order.
Response from Upstep Custom OrthoticsMar 19, 2024
We're thrilled to hear about your positive experience! Kasie Earley is indeed a valuable member of our team, and we're glad she could assist you with adjusting your order. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us!
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