customer G.
1 my first trial - so far so good
1. Better to have more place to explain where is the pain 2. not all know where it is paining in the foot, but fell something is problematic. worth to allow a video call on special cases.
Response from Upstep Custom OrthoticsMay 2, 2024
Hi there, Thank you so much for taking the time to share your suggestions with us. We genuinely appreciate your feedback as it helps us improve our service to better meet your needs. You've brought up some excellent points. Having more space to explain where you're experiencing pain is something we'll look into. You can always make any changes or updates to your order by contacting us at [email protected]. We want to make sure we gather as much information as possible to provide you with the best support. Additionally, not everyone may be familiar with foot anatomy or able to pinpoint the exact location of their discomfort. Your feedback is incredibly valuable to us, and we're committed to finding ways to enhance your experience with us. If you have any further suggestions or questions, please don't hesitate to reach out. We're here to help! Thanks again for sharing your thoughts with us.