Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsApr 26, 2024

Hi Daisy, We're truly sorry for the delay in receiving your order and the frustration this has caused you. While it's concerning to hear that you were told your order was lost, this doesn't align with our usual standards of service. To help us resolve this issue promptly, could you please email us at [email protected] with your order details? We want to ensure that your custom orthotics are delivered to you as soon as possible and that you receive the exceptional service you deserve. Your satisfaction is our top priority, and we're committed to ensuring that this matter is resolved to your satisfaction. Thank you for your understanding and cooperation. We look forward to hearing from you soon.

Response from Upstep Custom OrthoticsMay 2, 2024

Hi Rob, Thank you so much for your feedback! We're thrilled to hear that Shahar was able to assist you quickly and efficiently. We'll be sure to pass along your kind words to Shahar—they'll surely make him smile! If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Response from Upstep Custom OrthoticsMay 2, 2024

Hi there, Thanks a bunch for the positive feedback! We're thrilled that your experience was easy and efficient. If you ever need anything else, just give us a shout. We're here to help!

Response from Upstep Custom OrthoticsMay 2, 2024

Hello, We appreciate your feedback! It's fantastic to hear that Mary was so helpful. Should you have any additional questions or require further assistance down the line, please don't hesitate to contact us. We're always here to assist you!

Response from Upstep Custom OrthoticsMay 2, 2024

Hi there, Thank you so much for your wonderful feedback! We're thrilled to hear that the questions with images about your foot pain were helpful and guided you through the process effectively. Ensuring that you have a seamless experience while also understanding your needs is our top priority. We're excited for you to receive your new orthotics, and we're confident they'll provide you with the support and comfort you need. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

Response from Upstep Custom OrthoticsMay 2, 2024

Hi there, Thank you for being a returning customer and for reaching out to us about your order. We're delighted to assist you with any concerns you may have. Rest assured, your order is already in the design process, and there's no need to go through the molding process again. We keep your impressions on file for up to 5 years, making re-ordering a breeze. Your previous molds were perfect, and we're working to ensure the same level of quality and comfort with your new Upstep Custom Orthotics. If you have any specific requirements or need further assistance, please feel free to reach out to us at [email protected]. Thank you for your patience and understanding. We appreciate your trust in us, and we're committed to delivering the best possible experience for you.

Response from Upstep Custom OrthoticsMay 2, 2024

Thank you so much for sharing your feedback with us!

Response from Upstep Custom OrthoticsMay 2, 2024

Thanks a bunch for your kind words! We're delighted to hear that you found our Upstep easy to use and that you're pleased with the quality.