Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsApr 26, 2024

Hi there, Thank you for sharing your thoughts. Your satisfaction is our priority, and we regret any delays or miscommunication that have occurred during this process. We understand the importance of timely responses and efficient resolution, and we apologize for falling short of these standards. Rest assured, we're actively working to address the situation and ensure that your replacement is shipped promptly. If there are any further details or concerns you'd like to share, please don't hesitate to reach out to us directly. We're here to assist you and ensure that this issue is resolved to your satisfaction. Thank you for your patience and understanding as we work to make things right.

Response from Upstep Custom OrthoticsApr 26, 2024

Hello, Providing timely and attentive assistance is a cornerstone of our service, and we're committed to resolving issues promptly. We want to assure you that we're here to help. If you haven't received the assistance you need, please reach out to us at [email protected] so we can address your concerns and assist you properly. Your satisfaction is our priority, and we're eager to make things right for you. Thank you for bringing this matter to our attention!

Response from Upstep Custom OrthoticsApr 26, 2024

Hi there, At Upstep, we take pride in crafting truly custom orthotics, a process that involves meticulous design and production to ensure the highest quality and fit. Our design and production process typically spans 29 business days to allow for thorough customization and precision. This timeframe ensures that each pair of orthotics is tailored specifically to your needs and provides optimal support and comfort. We wish you all the best.

Response from Upstep Custom OrthoticsApr 26, 2024

Hi, We regret any inconvenience caused by the delay in receiving your order. Our custom orthotics are designed to provide effective relief for plantar fasciitis, and we understand the importance of timely delivery. Please be aware that our production process typically takes 29 business days to ensure the highest quality. While we strive to expedite orders whenever possible, we recognize that this timeframe may not align with immediate needs. If there's anything we can do to assist you further or provide updates on your order, please don't hesitate to reach out to us at [email protected]. We're here to help and ensure that you receive the relief you need as soon as possible. Thank you for your understanding and patience.