Upstep Custom OrthoticsReviews of upstep.com

I had an excellent experience with Mary from Upstep, and I am thrilled to share it! I was struggling to decide which shoe soles would be the best fit for my needs, and Mary provided exceptional guidance. Her knowledge and patience helped me navigate the options, and I truly felt confident that I was making the right choice. Without her help, I would have likely chosen the wrong soles. Mary was incredibly reassuring, explaining the 180-day guarantee for exchange or return, which eased my worries about making the wrong choice. Her professionalism and customer care were outstanding, and I am hopeful that these soles will work perfectly for me. Thank you, Mary, for your invaluable assistance! Now to wait to see if they work!

KASIE helped me with exactly what I needed. Quickly and correctly!

I had a fantastic experience working with Mary at Upstep! She was incredibly knowledgeable and patient in helping me identify the proper inserts for my needs. Her expertise and attention to detail made the process so much easier, and I felt confident in my choices thanks to her thorough explanations. Mary went above and beyond to ensure I was comfortable with my decision, and I couldn’t be happier with the inserts she recommended. Highly recommend working with her!

Good job, Good job, Good job.

MARY was very helpful in answering my questions about the orthotics. She was prompt, courteous and very professional in her reply.

First, I was super surprized that the chat box was answered my an actual human! It is usually a chatbot that asks the same questions over and over and the issue doesn't get resolved. Mary was very pleasant and resolved my issue in less than a minute! It was perfect!

The rep was quick to respond and was proving clear directions in what the next steps need to be.

After I placed my order, a representative called to make sure I had ordered correctly. When I discovered the product did not address my needs, I asked to cancel, and received a prompt response and refund.