Liz
Great customer service
I wanted to reorder the same pair of your awesome orthotics but I did it wrong. After a chat with Mary she helped me correct my order. Great customer service and I recommend these orthotics as someone that stands all day.

#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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3,671 approved reviews, newest moderated first
Liz
I wanted to reorder the same pair of your awesome orthotics but I did it wrong. After a chat with Mary she helped me correct my order. Great customer service and I recommend these orthotics as someone that stands all day.
Karl M.
Mary was responsive in getting my problem forwarded to the proper team.
Jonas B.
Questions answered in a timely professional manner :)
Ron P.
May was quick in responding and answered my question right away! Appreciate you, Mary!
gg
Mary was super helpful at getting my order processed
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you all for your kind words and for taking the time to share your experiences! We’re so happy to hear how helpful, responsive, and knowledgeable Mary has been in assisting you. She truly cares about providing the best possible support, and your feedback means a lot to both her and our entire team. We appreciate your trust in us and are always here to help with anything you need!
SHJK
Mary was very helpful and offered other options before completing the chat session.
Leslie S.
Fast response and nice and helpful
Vicente Jesus Suarez H.
The experience at the moment is great everything is fast and good