Jim
Clearly a bot or AI response
Clearly a bot or AI response, which is 100% unacceptable. Did not address my ongoing issues in any meaningful way other than to say, “everything is all better now, please buy some more”. Second time this has happened. Upstep has a decent product, but will no longer get my business.
Response from Upstep Custom OrthoticsAug 29, 2024
Thank you for your feedback. We're genuinely sorry to hear about your experience, and we want to assure you that our team is here to help resolve any ongoing issues. We take your concerns seriously and would like to make things right. Please note that we provide human support through chat and email, and this is also available to you. Could you please provide us with your order details or contact information so we can look into this matter further? Your satisfaction is our top priority, and we're committed to ensuring that you receive the support you deserve.