UPERFECTReviews of uperfectmonitor.com

Ordered a 17 inch portable monitor and received it within reasonable time. So no complaints.

They make some cool monitors but I had nothing but problems and that's with one of there most expensive displays! The first display arrived a few days before Christmas the outside box was in perfect condition but the inside box was clearly ripped and the display was defective, there customer service kept trying to say it wasn't used and that it had happened during shipping but that's garbage the outside box was in PERFECT condition.. Anyway second display arrived open box as usual but the display worked well kinda worked, came on but would turn itself on and off at random like the display would just go black then come back on or flickering on/off and displaying the hdmi logo! Anyway I decided to try another 1080p version via Amazon and it works ok still flicking on odd occasions but it's ok, it was when trying to return the 2k display the fun of games began.. First you are offered a discount for the problems caused but you say no thank you I just purchased a replacement and id just like a refund and they say ok what about a bigger discount you say no thank you I just want a return label and a refund.. Well it only took them 12hrs to arrange a replacement before like the exchange but 5 days later still no return label just emails saying sorry it's taken this long or you get an email saying here is your label and there is no label so you email them again and you get the old sorry my mistake here's your label.. I think as long as things are going there way they are helpful but the moment you say NO I want a refund it's when things get unpleasant, another example they ask you to send them the return tracking number so I did and they replied thanks for the update but PLEASE DON'T EMAIL US AGAIN UNTILL AFTER THE DISPLAY HAS ARRIVED!! How's about you just sort out my refund instead of playing games like I forgot your label... I'm genuinely shocked but lucky for me I can warn others before they buy thanks to Trustpilot, Google reviews and Amazon reviews.. I hope I just had a bad experience but it's given us something to talk about on YouTube and hopefully your experience is better than mine, personally I not be buying there products again just because of what's happened and I may even return the 1080p display just because I REALLY don't want to deal with them in the future!!

Great experience with customer service when I received a faulty monitor, clear advice on steps to fix it and a swift upgrade to a different model that was more suited to my needs.

Faulty product and customer support that refused to honour their 30 day money back guarantee after the product has been returned.

After relatively long communication with UPERFECT customer support they proved they learn and can find solutions to keep their customer satisfied. In my previous review I complained about their customer support, difficulties in communication and quality of one of their products. Once they learnt where and what the problem is they offered a new and better model for the fraction of the price, delivered it in very short time and even added a surprise, a very smart monitor stand. So, yes, I feel confident to increase their rating to 5 stars.

I ordered a 18.5 inch monitor with a stand. I recieved the stand first and a week or so later I got the monitor, which works just fine.