UPERFECTReviews of uperfectmonitor.com

5 stars for real global customer support, because they did everything to fix my issue with a display that developed bleeding after 6 month of being stationary, well within advertised warranty period. Good communication and effort. However totally 0 stars for their official european reseller on Aliexpress, who did everything to make me keep the display and offered nothing, but discount on the next product that i buy from him. Literally dodging every EU consumer law and their own warranty policy. That made me to write 1 star review here, explaining my issue, so i was contacted by their official, and probably global support email, where i received help and my problem was solved, after what i was asked to remove 1 star review (which is kind of logical request) Cherry on top that EU reseller became personal and somewhat arrogant once he received a warning from above. The company should focus on who they work with or to at least educate their associates on how to treat and speak to their customers who chose to put their trust in UPERFECT brand display, which has practically dozen of similar product competition with only distinction of different brand logo. I apologize to UPERFECT for writing this 3 star review, however i simply cant sweep this issue under the carpet and keep quiet. I think people deserve to know these kind of issues before choosing a product. Good and fair customer support is essential for a good company.

The Uperfect was very fast to reply and that was very positive the thing is they dont tell me exatly what i want to know, the question was what the input lag of Ucolor 19 Apex 4K 144hz on 4k 60hz and they only tell me the response tive that was advertise on the website

I ordered a monitor and received no delivery updates for several days, which was worrying. After contacting customer service, I was told a day later that the monitor was actually not in stock and I would need to wait — something that should have been communicated upfront. The response wasn’t very reassuring, and at that point I genuinely started to worry whether this was a scam and if I would get my money back. Eventually, I was informed that a refund would be issued within a few days. In the end, the situation was resolved, but the lack of transparency and poor communication caused unnecessary stress. Mistakes happen, but communication and stock information definitely need improvement.

Got a dead on arrival monitor backlight works but no picture, not even the screen settings menu works. EDIT I got a new monitor from UPERFECT once I had provided multiple videos showing it would not work with any configuration of computer, cable etc. The new monitor works as expected.

Eu pedi informações sobre onde comprar um parafuso VESA para o monitor Uperfect Delta Plus 18 Polegadas e não obtive resposta, o atendimento é burocrático, não gostei e não recebi a resposta sobre a consulta que pedi.

The quality of the monitor (O2) is ok but not impressive. Requires a lot of adjusting to match my macbook pro monitor. Had an issue with the size of the ubag which was ultimately resolved, but I had to push for it.

Well I was hoping to get a human answer since my case is not a common one. The response was in line with my expectations but not what i would have expected.

Over all the price and quality are excellent but delivery time is very slow I ordered a touch screen in 15th of December and when I asked about the shipment date they told me end of January