Nicocarl
Charged for out-of-stock items and left with a loss
Update: The company has now reached out and compensated my currency loss via PayPal. While I appreciate that management solved the issue, it is disappointing that it required a 1-star review before they took responsibility for their inventory error. Customer service went from poor to good, but only after public pressure. -------- My entire experience with UPERFECT has been highly disappointing, both regarding their business practices and their customer service. Premature Charging & Inventory Issues: They charged my card immediately for an item they did not even have in stock due to a "system update delay." Financial Loss: Because they captured the payment before shipping and then had to cancel, I was hit with currency exchange fees and rate fluctuations, resulting in a direct financial loss of 88.54 DKK (~$13 USD) on a cancelled order. Poor Support & Bad Solutions: When I raised this issue with support (Jelly), they first shrugged it off. When I insisted, they offered me a $13 voucher for their store. This is completely unacceptable. Why would I want a voucher to spend more money at a company I no longer trust? It is deeply unprofessional to make customers pay out of pocket for your own inventory mistakes. I asked for a direct refund of the difference to my card, which was refused. I will not be shopping here again and cannot recommend this company to others.
Response from UPERFECTMay 28, 2026
Hello Nicolai, We really appreciate you taking the time to share your experience with us. We feel sorry that we did not handle your request properly at first. We have now resolved your issue and compensated your loss accordingly. Your constructive criticism has pushed us to optimize our service processes and train our team better. Thank you for your fairness and recognition in the end. We will always put customers first and strive for better service. Warm regards, UPERFECT Team