Rayden ㅤ.
"Apex" GR19BU 4K Portable Monitor - (U)PERFECT Customer Service
I ordered the GR19BU, UPERFECT's 19" 4K portable monitor, together with their HDMI and USB-C 180° angled adapters. The quality of the monitor is very good. It feels sturdy, uses good materials, has very thin bezels, and most importantly, it's a BIG portable monitor. I previously owned a 16" portable monitor and initially thought, "Three inches can't make that much of a difference." It did. Substantially. Unfortunately, I ran into some intermittent wake/connection issues. After I described the problem and provided evidence, UPERFECT sent me another GR19BU at no additional cost. The replacement was better, although I still experienced some wake/connection issues, so I continued documenting and troubleshooting the problem with them. UPERFECT eventually gave me the choice of returning the monitor for a refund or keeping it with a 20% partial refund on the monitor. I chose to keep the GR19BU because, honestly, there isn't another portable monitor on the current market that comes close for what I want. 4K, 144 Hz and 19 inches — that's worth it to me. I cannot overstate how professional and kind UPERFECT were throughout the troubleshooting process. By the end, we had been emailing back and forth for around two months. Yet they remained helpful, kept offering alternatives and were consistently understanding. I genuinely felt well taken care of as a customer. The only reason I'm giving 4/5 stars instead of 5/5 is because of the issues I experienced with the monitor itself. If it weren't for those, I'd give them 6/5 stars if I could. A big thank you to UPERFECT!