Unsold.comReviews of unsold.com

About a year ago I purchased a five-day Hawaii hotel program from Unsold.com. My family decided to go to Waikiki this summer so I went online, reviewed the available hotels for our proposed travel dates and sent in a request for a reservation to Unsold.com. On May 29, 2021, I received an email from Unsold.com confirming the reservation had been made as requested. I waited about a week and then contacted the hotel to discuss the possibility of an upgrade. I was told no such reservation existed. No need to go into the details of what occurred after that other than to say the hotel was ultimately full due to the summer season and not only did I not have the ability to upgrade but I had no room at all. I was faced with a potential disaster for my family. However, at the darkest moment Unsold.com assigned an angel named Rhory to find a solution. I liken her to the Good Witch in the Wizard of Oz story who came down in the bubble and helped Dorothy. She took charge and worked a miracle. She asked me what hotel would satisfy my family. I informed her that we had a separate reservation at the Outrigger Waikiki Beach Resort (our favorite hotel on the beach at Waikiki) which was scheduled to start after the Unsold.com reservation was to end. Rhory took the initiative and was able to make a reservation for us at the Outrigger Waikiki Resort in an upgraded room. The solution cost Unsold.com a substantial amount of money. She not only solved the problem but made the end result even better since now we would not have to change hotels or rooms. Needless to say, I would not hesitate to use Unsold.com again. Kudos to Rhory for her dedication and negotiation skills.

I bought a trip with unsold and when I was ready to choose the dates, I couldn't do the reservation because of a special character of my name "ê", something that wasn't a problem until then. But for the reservation, that information is already locked and gives an error message that the field can't have numbers, and I can't change that. I sent an e-mail yesterday, so I was worried to lost my trip. However, they called me today (next day of presenting the complaint) and they got me another two options for dates that fit me. Now I am waiting for the Hotel confirmation to book my flight and see how it goes. If your name has any special characters don't use it even to create your account.

I have made a payment for a booking that was never made. I tried to book a hotel yet it was impossible due to the fact that the country I live in was not listed in the booking details and I could not book my stay. I contacted the company for help and a refund via their support page and via the phone number and got no help, they just asked for my info and said they will contact me asap. After they sent me an email and asked if I wanted a refund, I said yes and for more than 6 hours now I did get any reply on the matter. Although they claim they work 24-7, they don't answer any calls and are unavailable. They have a good review on a couple of websites, but my experience is not good at all. Edit after the reply: I sent the info they asked for and now I am waiting to see what's next. Edit 2: They called me and issued a full refund to be done in 3 to 5 business days. Edit 3: The girl assisting was really lovely, I got a refund in less than 48h and apologies for not being able to do my booking due to the issue of Serbia not listening in countries that could be booked from. Overall in the end it was a much better experience than I expected, my money is back in my account. I feel much safer booking with them in the future now.

I used this site for the first time. Firstly I didn't realise that clicking the " see hotels" button resulted in an instant debit to my credit card. The site said a full refund available if you don"t like the hotels you can have a full refund. The three hotels were average and the pricing wasn't that great for those hotels- all on main road. At the time of writing, they are avoiding a refund that I have requested. They are trying to push me to another city, transfer to someone else. This is unethical and poor customer service ( and illegal) I will have to go through the formal channels to get my money back. Beware- dodgy company Note I’ve since had a reply from the company advising a credit is being processed. Can I suggest if someone requests a refund as per your policy- just refund them. This wasn’t a good first experience

I removed 1 star because it didn't go smoothly at first. The hotel could find my reservation in November but not anymore in June. We also had doubts when we received the email from the hotel with the amount of the room left to pay on arrival. Unsold.com customer service was a great help and we got confirmation from the hotel that they modified the reservation with the right name and the hotel confirmed the room was paid. My spouse and I are reassured now despite a difficult start. It seems it was a misunderstanding after all.

I like this website Tru By Hilton Orlando Convention Center For 7 nights for 300$ it’s very good. My vacation it’s next month. But I’m happy with my choice.

I bought the deal (5 nights) for Santorini on 4th June 2021 and started looking for the hotels, This is what I found : There is only 1 hotel option for the month of July that too for one week. No options for the Month of August till mid September. and Only 3 Hotels in the month of September from 19 onwards untill 2022. ALL these Hotels are either on the east coast or without Caldera views with one exception for the month of october. We really wanted to travel in September but now I am stuck with only three hotels to select from which are away from popular cities and Santorini views. Its nowhere close to the advertisement they have posted on the site and the photos shown on the deal page. However, all the hotels suggested do have 4+ rating on tripadvisor. I would not suggest anyone to buy the deals unless you are not concerned with hotel's location and the date on which you want to travel, which could mean postponing it by a month or so. After spending lot of time and energy we are unsure of what to do with our reservation at this point

I booked and prepaid for a 3 day break in Edinburgh usable within 24 months. I have today tried to contact Unsoldvacations.com only to discover that their site no longer responds. At this moment it appears that they have scammed two disabled OAPs for £170 for trying to help the Edinburgh hotels to look after their staff through the Covid pandemic. Live and learn! Wow. Was I wrong! We discovered why I could not reach them, changed address. Very helpful, friendly and polite. The lady was so supportive and even said, email me direct and I will speak to your hotel to try to get you a room with minimum stairs. Gosh what a result, as a retired GM I can only admire this company's service standard. Absolutely first class and my abject apologies to you. Look forward to our break. Thank you.