Unsold.comReviews of unsold.com

I'm writing to share my unpleasant experience with unsold today. I've just purchased a 4-night 4-star Sydney hotel package. I'm so disappointed that not only none of the reasonable hotels shown on the ad such as Vibe Hotel Rushcutters Bay/Vibe Hotel North Sydney is available for my specific day required (weekdays) or other months. The only 2 hotels available are cheap run down 3-star hotels which are significantly different from the pictures they shown on the ad. I've checked other days for the rest of the year...nothing like those available on the ad exists. I can't attach photos here but will be able to provide screenshots for interested parties. I've sent the refund request using the form on their website but received an automated reply stating that ticket has closed since the issue is resolved??? I did research this site before purchase due to "good reviews" around but turned out to be very disappointing. Just want to share my real experience for everyone to consider before purchase. Also, they were super quick in deleting my comments from their Facebook page but not replying to my refund request as yet. No wonder why only good feedback around. UPDATE@10/3/2021: I received a call from unsold management team asking if I'm the one who posted the review on trustpilot last night. I explained the situation. She said she'll process the refund & it'll take 3 to 5 days to reflect in my account. She also said she'll check with the quality assurance team & let me know if better choice will be available for the dates I need. I did receive a call from her again before bed. One of the hotels on the ad i.e. Sydney Hotel Harbour Suites is available. As it's almost midnight our time I told her that I'll check & get back to her email later. I was all hyped up & couldn't sleep so quickly check on tripadvisor. Unfortunately, it's of 3-star rating (not 4-star+) & the latest review is about the bed bugs. As per unsold ad, the regular rate is A$1,099. Out of curiosity I went to the hotel website & found out that one can book with them directly for less than half of unsold advertised "regular rate". I'm waiting for her reply & will update my review upon receipt of refund. I did suggested unsold to add actual hotel ratings instead of Trip Advisor rating only in the ad as so-called good review rating is not reliable at all. Not only Trip Advisor rating varies, it's not uncommon for companies to pay reviewers to write good reviews & remove negative comments even it's the truth. UPDATE@23/3/2021: It took around 10 days to have my refund appears in my AMEX. At the same time, I heard from Untold that one of the hotels they shown on the ad is available again. I gave them a second chance as the lady (Rhory) from management team has been nice & helpful so I repurchased the package. However, it's not available when I tried to book it which was very frustrating. I emailed them for assistance straight away. It took a while but thank goodness Rhory helped me to sort out the booking eventually. To make sure that the booking went alright I emailed the hotel directly & received confirmation yesterday. Hopefully all will go well from now & I'll update the review upon return in May.

I’m super excited to write this review. We just returned from a 7 days holiday. We sttayed at Melia Orlando Suite Hotel At Celebration and it’s an amazing hotel. Usually I would not be able to afford accommodation in such a beautiful hotel, but with the Saver offer, Unsold made it affordable. Great staff, clean, modern hotel just outside Walt Disney World.Continental breakfast is served by the pool each morning, which is super delicious. Thank you Unsold for giving us such a wonderful experience.

I have recently booked a 5-night deal to Santorini, Greece. The hotel options initially advertised were all overlooking the caldera, with great views for the idyllic sunset that the island is so famous for. Some even had private pools and other lux 5* amenities. I was very skeptical of how good the deal was so I read through the lengthy terms and conditions to understand where is the catch. It was too difficult to follow so I eventually gave up. We decided to purchase the deal even though it felt too good to be true. It crossed our mind that maybe the Covid-19 pandemic affected tourism so badly that these 5* hotels were really desperate for our money to survive. Once I purchased the deal and tried to book for the dates I initially wanted the options available were very limited, at the other side of the island, near the airport and away from the idyllic sunset views that initially drew us to this place. The hotel options not only were limited and different than advertised but also at lower star rating to that promised in the deal. We checked different dates throughout the year (both high and low seasons) in order to check if the 5* hotels initially advertised were anywhere to be booked. I guess by now you don't need me to finish the sentence do you..? We were so excited with this deal that we looked into purchasing another one for a different destination. We also prompted several other friends to try unsold.com. Looking at it now, I will need to contact everyone and inform them of this scam and ensure they are making an informed decision if they still choose to go. I am sure the island holidays will get on ok, since everyone needs a break in this tough year but we still feel that we got deceived into purchasing something else than advertised. The devil's in the details so always think twice before committing into a non-refundable deal with this service. ------------------------------------------------------------ UPDATE 23/03/2021 The customer support management team has closely followed the issue and identified technical issues that prevented additional accommodation options from being available. We had already made other arrangements associated with our trip so we wont be changing our initial booking, however for the efforts of the CS team we are content to give a few extra stars.

After reading the reviews I am now willing to book with Unsold.com. I have noticed they follow up any problems that may arise. Not many companies will give you the time of the day and after 2 years waiting for a horror experience in Warsaw by Booking.com I have wiped them.I have sent several emails asking for a follow and refund my money there has being no correspondence. It is simple if the companies does not folllow up I do not do business with them again.

What you are reading is the edited version of this review. My previous version was written in frustration due to my disappointment with the hotel we stayed in. However, upon speaking with the Unsold representative (her name is Monica) I have a more clear understanding of what happened, and I've decided to edit my review. The 5 stars above are NOT for the hotel we stayed in, but for the Unsold rep, Monica and her extraordinary way she rectified the situation. I swear, if I had a need for a Customer Service person, I'd recruit this woman away from Unsold right now! Her sincerity, her patience, her willingness to listen without being defensive, and her willingness to make things right for us, was SO REFRESHING! I wish the world was as customer service focused as Monica was with us. TRULY! To Monica....thank you. To the owners of Unsold.com....Move Monica to management IMMEDIATELY. To people considering booking a package with Unsold.com, GO FOR IT. We have booked 4 packages with them and now that I see how supportive they are of their customers when something doesn't go right, I am so confident in doing business with them, we will likely book another 4 packages! THANKS MONICA!

Would like to book but want to go with our friends . Can we guarantee the same hotel? We’re flexible re dates etc

I received prompt CS after not being completely satisfied with the hotel choices, and they did issue a refund. I will be using this website in the future for other destinations

I’m a frequent traveler who has been to many places: France, Italy, Spain, UK, USA, Asia, New Zealand, ... Always use Unsold to book awesome hotels. So I think I know a thing or two about the quality of accommodation. Speaking about my last stay, it was in Park Regis North Quay. Everything was perfect. Cleanliness, commodities, room service even at Christmas Day, nice staff, great management, fantastic location, and above all superb room view which is impossible to beat.