United AirlinesReviews of unitedairlines.com

One of the worst flight experiences of my life — and I travel a lot. Flew United from San Francisco to Barcelona (11 hours) and was crammed into the middle of the four-seat row in economy. Incredibly uncomfortable and claustrophobic. The food was disgusting — served like prison trays, tasted like hospital leftovers. Never again.

I had a terrible experience with United's Travel Ready Center. The system refused to accept my daughter's passport even though her name was correct and matched the reservation. It incorrectly merged her first and middle names and kept giving an error that the names didn’t match. I contacted support multiple times, cleared cookies, refreshed the browser — nothing worked. This issue made it impossible to complete the check-in online, forcing us to handle everything at the airport. For a major airline, this is unacceptable. The system needs urgent improvement, especially when it comes to handling names with multiple parts, which are common in many cultures.

The airlines was very frustrating exprience.it was very uncomfortable,customer service very unhelpfull.

I can't get their web site up and working on iPad to book flights. When I tried to get a phone number for London office could only do so via their Bots and I had to join their Howly to get the number. No idea what Howly is, but why are their phone number so secret? How ridiculous! I finally found numbers, but the offices only open 9-5 Monday to Friday. I will be booking on another airline now.

I made multiple attempts to notify UNITED that one of their flight attendants was flying while sick on multiple flights. On two occasions, the United representative hung up on me. The attendant told me that no one at UNITED screens to see if a flight attendant is sick. The Flight attendants use their own discretion. In this particular case, the FA could not afford to miss any more sick days, so she took the round-trip flight from Chicago to LA and back several times while she was sick and contagious. Avoid this airline. Another company that prioritized profits over people.

Got 2 flights recently. Both delayed. No information on first flight that second flight was delayed so ran through airport only to discover connecting flight delayed! Lack of information and updates. Food and drinks on plane poor. 2 drinks served in over 9 hours. One poor quality hot meal. One roll!

Terrible. Flew from London to San Jose (via Houston and New York). Each of the four flights were delayed. On one flight, the pilot didn’t turn up then one of the staff blocked the toilets so a plumber had to come on board. On another, the flight was 500lbs too heavy to fly, so we sat on the runway for 2 hours to burn fuel. This meant we missed our connecting flight. We spent 4 hours on the United app to get a new flight. They kept trying to put us on a flight 18 hours later, meaning we would have missed work. We finally managed to get another flight and were promised our bags would be transferred. On the new flight, the seats were broken. When we arrived at Heathrow, we had no bags. I complaint to United several times and the customer service was terrible. Awful airline - sitting on a runway to burn 500lbs of fuel is disgraceful and dangerous.

I am writing to express my deep frustration and disappointment with the numerous issues I’ve encountered after upgrading my Basic Economy ticket mid-flight. This experience has been nothing short of a disaster due to your lack of transparency, disorganized customer support, and technical failures. Key Issues: 1. Website and App Failures: • Your website is completely non-functional for me, and I have been unable to access my flight details or manage my booking. • The app is similarly useless, and despite being told you would address the issue for me, no follow-up or resolution has been provided, even after two days. • If upgrading my ticket meant I would lose access to these essential tools, this should have been clearly disclosed upfront. 2. Inconsistent and Misleading Support: • One day, I was quoted $1,000 to rebook my flight. The next day, I was quoted a shocking $13,000 for the same service. • I’ve been repeatedly assured by your agents to “find a flight I want, message them, and it will be rebooked for a lower price.” This has proven completely false, leaving me stranded and with no clear path forward. • Every interaction with your customer service yields conflicting and inaccurate information, making it impossible to trust or rely on your team. 3. Lack of Transparency Regarding the Upgrade: • When I upgraded my ticket, there was no mention that I would lose access to my flight management capabilities or that the upgrade was non-refundable. • I only discovered this after the fact, which has rendered the upgrade completely useless to me. 4. Failure to Follow Through: • Your team promised to fix the app and provide a resolution, but I have heard nothing back despite following up multiple times. Demands: • Immediate resolution of my ticket issue, allowing me to rebook my flight at a reasonable cost. • An explanation for the technical failures of your website and app, and why these were not addressed despite assurances. • Clear documentation of your upgrade policy, as well as why this information was not disclosed upfront. • Compensation for the unnecessary stress, time wasted, and financial inconvenience caused by your disorganized processes. The lack of transparency, consistency, and accountability in this situation is I