United AirlinesReviews of unitedairlines.com

Feeling nostalgic? Want to take a trip back to 1996 when AOL dial up was the norm? Look no further than the United Airlines website. What can easily be accomplished in minutes on Kayak.com and other travel websites takes quadruple that time on United.com. A complete joke.

OMG—where do I even begin? What was supposed to be a simple 9-hour flight from Frankfurt to Chicago turned into a 3-day nightmare of incompetence, silence, and straight-up disrespect. Oslo to Frankfurt? Flawless. After that, everything collapsed. We reached Chicago airspace… and then spent an hour circling like no one knew what they were doing. No explanation. No updates. Nothing. Then suddenly, the screens switch to Detroit. That’s how we find out we’re being diverted—through a screen. When people finally asked, the answer? “Refueling.” Mid-flight diversion, and that’s the best you’ve got? We land in Detroit nearly 2 hours late—still no communication. Then we sit. And sit. And sit. Three hours on the plane, being fed the same empty promise: “We’ll depart soon.” Next announcement? Not departure. Not clarity. Just vague nonsense about a “gate connection.” Confusion everywhere, zero answers. Then as we’re deplaning—boom. Notification: flight canceled. Reason? Crew ran out of legal flying hours. So this entire disaster was predictable—and still completely mismanaged. It gets worse. We’re pushed through customs and then left waiting 2 hours for luggage because the airport apparently isn’t equipped to handle international arrivals. How is that even possible? Finally reach United customer service—only to be met with rudeness and indifference. No hotel. No assistance. No accountability. Just “come back in the morning.” So at 4AM, exhausted and stranded, most of us end up sleeping on the airport floor like we’re invisible. Morning comes. New day, same chaos. No gate info. No updates. Staff literally telling us to “walk around and figure it out.” Eventually we’re told to go to gate D9. So we wait. 11:45 passes—nothing. Then: “We’re waiting for pilots.” Hours go by. Pilots arrive. Then suddenly—new excuses. Missing crew. Missing parts. Constant lies, constant delays. At 6PM—after another full day of this circus—we finally board. And the luggage? We were told it was already on the plane. That was a lie too. Mid-flight, we’re informed it’ll arrive on a different aircraft—because they “didn’t have equipment” to load it earlier. We land in Chicago. Guess what? Luggage plane hasn’t even left yet. Another 5-hour wait at O’Hare. I finally get my bag at 1AM Tuesday. So a “no-brainer” 9-hour flight that should’ve ended Sunday afternoon dragged into Tuesday morning—complete with lost hotel night, wasted car rental, zero compensation, and a complete lack of basic human decency. This wasn’t just bad service. This was systemic failure at every single step. Easily the worst travel experience I’ve ever had. BY FAR THE WORST EXPERIENCE EVER, I WISH YOU GO TO BANKRUPTCY

I have never flown UA before & I will never fly them again!! I flew round trip from SFO to Boise. The trip was for my grandsons surgery to help my daughter out and manage recovery. I understand that the airline can not control weather or delays, HOWEVER they can control the information given to the passengers, to which there was none. All the updates, the CORRECT updates, we were getting were from another passenger who was getting updates from another state. Which I'm still not sure how she was finding these things out! We were delayed for seven hours without being told anything from UA. There wasn't even anyone at the counter to updates us, it was all text message, INCORRECT text messages from the app. I missed my grandsons surgery & my daughter was left without help afterwards. What was remarkable to me, the other airlines weren't backed up, their flights weren't delayed, and they had live people at the desk updating passengers on status. I actually went over to Alaska Airlines to change my flight to them, sadly there were no flights available. I do not fault the staff, this was clearly a following orders kind of thing. A really crappy kinda thing. I had read that UA is lacking I just never thought it would be THAT lacking. The flight home was on time, remarkably it took off in a storm and flew over several from what the pilot and turblance said. So explain to me how a flight gets delayed for several hours with no storm, yet a flight in the midst of a storm can take off at another airport? Again, UA can not control weather. I was just looking for information at the time so I could update my daughter and figure out a new game plan.

I flew with United Airlines on an international itinerary from New York .İ had a connected flight to İzmir .Due to a full cabin, my carry-on bag was taken at the gate and clearly tagged to my final destination, Izmir. I repeatedly asked the staff where I would receive my bag and was clearly told multiple times that I would pick it up in Izmir. Not only did my gate-checked carry-on fail to arrive, but my regular checked baggage also did not arrive in Izmir. This is an unacceptable operational failure. Losing both a checked bag and a gate-checked bag on the same journey shows a complete breakdown in baggage handling and communication. No clear explanation, no proactive support, and no accountability. Extremely disappointing experience. I would not trust United Airlines with baggage handling again .

I booked 2 business class seats to Dublin on August 1, 2025. I am a senior and going with my adult son to our family's reunion to see our cousins who live in Ireland. It started to drizzle when we were going to the airport. We boarded our plane late due to rain. We got settled in and about 10 minutes later the pilot announced that the flight crew was "timed out" and could not fly. Our flight was cancelled. We were told to rebook and wait around for our luggage to be returned. The only flights offered to us by United were economy seats and I don't fly economy because my legs get crampy. I even asked the United agent about the price difference between economy and business class and she just shrugged. We waited around and only got a small water and a small bag of cookies. When I asked about a voucher to a hotel at the airport, we were not given one. In the meantime, I booked a flight (extra cost here) on economy plus (more legroom) with 2 seats together on British Air since there were no business class seats available. At 5:30 am on August 18, I went up to a United agent in the baggage claim area and requested our luggage. I was told that we could not get our luggage since the priority was for flights leaving that morning. I told the United agent Jennie to send our bags to British Air as we are leaving later that day (August 18). So we spent extra money again going home to sleep a few hours. When we returned to the airport, we asked the British Air agent if they received our bags from United and she said no. She contacted her supervisor and told us that United assured her supervisor that our bags would be in Dublin when we arrived. We arrived in Dublin on August 19 - missing our family reunion and having NO luggage. United never sent it. I contacted my travel insurance company, Allianz, and they worked hard to get our bags delivered to us on August 20 at 5 pm. The bags were sent from United - they had our bags all this time. Perhaps they were upset that I didn't jump and take their economy flight and went via British Air. When I got home, I filed a complaint against United Airlines with the Department of Transportation. I was suppose to get a written response within 60 days. That has yet to happen. So, I filed a claim with my trip insurer, Allianz. Is this the way a business class senior should have been treated? I am disappointed in the manner in which I have been treated at the airport dealing with United agents and on the phone with United agents.

I am extremely disappointed with United Airlines and the MileagePlus program. I flew multiple Turkish Airlines flights a Star Alliance partner that were booked through a legitimate travel agent in good faith with the belief that partner airline miles would be accepted on my MileagePlus account. Only after completing my journey was I told my ticket booked in “W class” is ineligible for miles. At no point during booking, check-in or on my e-tickets was the fare class shown or communicated to me. To deny miles based on a hidden fare code that passengers cannot see or verify feels unfair, misleading and incredibly frustrating. As a loyal customer I had no reasonable way of knowing this rule existed when booking with a partner airline. MileagePlus customer service acknowledged my concern but refused any courtesy exception placing full blame on the agent even though the system itself hides fare class info from the customer. This policy and process lack transparency and accountability. I expected fairness from a global airline not confusion, disappointment and a complete disregard for common customer understanding.

Got on the plane. There was something wrong with plane had to transfer to next flight was over an hour late landing limo service said I was a no-show. They did not post that our flight was delayed. Lost $400. They refunded me $50 terrible airline

I am deeply disappointed and frustrated with the experience I’ve had with United Airlines and Orbitz. I originally booked a roundtrip flight from Tampa to Vail with a connection in Denver. My plans changed, and I needed to remain in Denver instead of continuing to Vail. When I contacted customer service to make a simple adjustment — changing my return flight from Vail–Tampa to Denver–Tampa — I was told I would need to pay $450 in additional fees. That’s more than the cost of a brand-new ticket. It’s unreasonable and frankly shameful that a company of this size would take advantage of customers in such a way, especially for a flight segment that I had already paid for. This policy and the complete lack of flexibility show a total disregard for customer loyalty and fairness. Instead of working with travelers to find a reasonable solution, United and Orbitz choose to profit from their customers’ misfortune and inconvenience. After this experience, I will never book another flight with United Airlines or through Orbitz. It’s unacceptable that companies in today’s world continue to treat customers this way. I sincerely hope they reflect on how they handle situations like this — because what they’re doing is not only bad service, it’s bad business.