Scott C.
Avoid United Car Rental at All Costs
Avoid United Car Rental at All Costs I had a truly terrible experience with United Car Rental in Turkey. Upon arrival, I discovered the car was in horrible condition: it was covered in damage, had tyres going flat, and the gas light was on empty. To top it off, the trunk was filled with four bags of stinking rubbish. The pickup process took over an hour because they had none of my online reservation details. The staff member who assisted me was aggressive, making me feel uneasy and threatening me into accepting unacceptable terms. When I returned the car, I witnessed a couple in front of me arguing with the company about being scammed for damages that didn’t exist, despite having proof. I was promised my €500 security deposit would be returned within two weeks, but it’s now been over three weeks with no sign of it. Meanwhile, I rented a car in another country, and my deposit was returned within days. United Car Rental operates like a scam, and it’s a shame they seem to get away with it regularly. There appear to be no rules in Turkey, and I strongly advise against using this company.
Response from united-rent-a-car.comOct 8, 2024
Dear Customer, We sincerely apologize for your unsatisfactory experience with United Car Rental. Your feedback is important to us, and we appreciate you bringing these issues to our attention. For further assistance, please contact our customer care service at [email protected], and they will be happy to help you. Thank you for your understanding.



