handball B.
DO NOT BOOK AT SARAJEVO AIRPORT.
DO NOT BOOK AT SARAJEVO AIRPORT. They specialise in scamming people by not returning their deposit. You only need to read a few of the reviews about these ‘gentlemen’ that appear everywhere, work out that at most one in ten of those scammed actually write a review, multiply that by the number of cars they rent out to European citizens every day, and work out the result for yourself. They’re a gang that takes advantage of the lack of agreements with other countries to swindle people. They charged me for leaving their car in the airport car park; they tried to make me pay for a scratch it already had (thank goodness I had the video)… but it doesn’t matter because they make you sign a document IN BOSNIAN giving themselves SIX MONTHS to return your deposit, but the fact is they don’t answer your calls, emails or anything, AND THEY DON’T RETURN IT EITHER. I’ve had to turn to the Consumer Protection Agency in Bosnia, my country’s embassy and a lawyer in Sarajevo, and after they kept resisting—even when I showed them photos of supposed bank transfers—I’ve managed to get it back, BUT MY MORE THAN SEVEN MONTHS OF SLEEPLESS NIGHTS WEREN’T WORTH IT. I’ll keep fighting to expose these blokes who know exactly what they’re doing.
Response from united-rent-a-car.comAug 24, 2026
Dear Customer, Thank you for sharing your concerns. We take all customer feedback seriously and regret that your experience caused you frustration. However, we strongly disagree with the allegations that our company engages in fraudulent practices or intentionally withholds customers’ security deposits. Such statements do not accurately reflect our procedures or our commitment to handling customer deposits in accordance with the applicable rental terms and conditions. Regarding your specific case, we would like to clarify that any charges applied to the vehicle are assessed based on the vehicle's documented condition and the terms accepted at the time of rental. We also take into consideration any evidence provided by the customer when reviewing damage claims. Concerning the security deposit, the applicable release period and procedure are clearly stated in the rental documentation accepted at the time of pickup. The deposit is released in accordance with these procedures and is subject to any outstanding charges or verification that may be required. We are pleased that the deposit was ultimately returned to you. Nevertheless, we regret the inconvenience and frustration you experienced during the process. We remain committed to treating our customers fairly and transparently and are always available to review any specific transaction upon receipt of the relevant documentation. Kind regards, Customer Service Team